Companies & Intellectual Property Commission Customer Care / Call Centre Jobs in Pretoria
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Job Purpose:
To handle Customer calls according to prescribed Call Centre specifications as to inform, assist and advise Customers on all CIPC products, services, related processes, and procedures.
Key performance areas:
- To receive and respond efficiently and effectively to inbound Customer calls;
- To assist, advise and inform Customers regarding all CIPC products, services and related processes and procedures
- To determine and resolve Customer service requests and queries on preferably first call resolution;
- To accurately capture all calls received as prescribed and provide Customer feedback
- To contribute to the improvement of organizational performance standards
Requirements
- A three (3)-year Diploma/ National Diploma/B Degree/Advanced Diploma in Call or Contact Centre Management OR
- A relevant three (3)-year Diploma/ National Diploma/B Degree/Advanced Diploma and a Call or Contact Centre Certificate and
- 2 – 3 years’ Call Centre experience
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Qualifications and SA citizenship checks will be conducted on the successful candidate. It is the applicant’s responsibility to have foreign qualifications evaluated by the South African Qualifications Authority (SAQA).
It will be expected of candidates to be available for selection interviews on a date, time, and place as determined by CIPC.
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