Mr Price Group Customer Care / Call Centre Jobs in Durban
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As a key member of our team, you will ensure that all customer inquiries, store card applications, correspondence, and employment verifications are handled efficiently and professionally.
your day to day responsibilities
- Ensure customer's queries, correspondence and needs are actioned timeously to provide excellent customer service and avoid backlogs and customer complaints.
- Telephonically confirm employment and personal details to verify information provided on the store application forms
- Update customer's details on relevant Debtor's systems to ensure an accurate and up-to-date customer details base
- Process all store card applications across all divisions to increase customer and credit base (outbound agents only).
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what are the requirements?
- Grade: 12
- 1 Year Call Centre Experience - processing of new account applications
- Knowledge and understanding of industry legislature:
- Consumers Protection Act
- POPI (Protection of Personal Information Act)
- National Credit Act
- ICASA (Independent Communications Authority of South Africa)