Takealot Customer Care / Call Centre Jobs in Cape Town
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Takealot.com, a leading South African online retailer, is looking for a highly talented Customer Service 2IC to join our team in Cape Town.
We are a young, dynamic, hyper-growth company looking for smart, creative, hard- working people with integrity to join us. We offer a market-related, Total Remuneration Package a great work environment and a promise that you won't be bored as long as you are prepared for a challenge and want to build something great
The position reports to the Superbalist Customer Services Team Leader
Your responsibilities will include:
- Day-to-day operations which include but are not limited to allocating workload to Online Fashion Assistants, such as: response times to customers, telephony call flow distribution and escalating systemic issues
- Supplying operational reports on a daily basis
- Assisting Team Leader with ad-hoc project-related tasks
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- Escalating IR Related Concerns to Team Leaders.
- Assisting the Team Leaders in terms of coaching and skills development
- Assisting staff members with complex queries
- Proactively identify, address and resolve customer issues
- Identify, review and propose solutions to issues identified or picked up during the course of performing day to day duties
- Oversee a team of individuals when Team Leaders are not available as well as managing a team during festive season
- Flexibility to work shifts - able to work rotating shifts, Public Holidays, weekends and flexible hours as required by the business operation
Attributes required:
- Deliver and set an example of high level of customer service
- Responsible and Accountable
- Solutions orientated - able to analyse a situation and find solutions
- Passionate about team-work
- Excellent verbal and written communication skills
- Leadership skills – display the qualities of a leader and set a good example
- Committed to continuous learning
- Receptive to a collaborative management approach
- Empowering within team and structure
- Customer-centric
- Proactive
Qualifications and experience:
- Senior Certificate or Higher
- Minimum of 6 -12 months of customer service experience in related positions.
- MS Office suite - Word – basic; Excel – intermediate; and PowerPoint basic would be advantageous
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The Environment:
- Takealot.com employees are entrepreneurial and dynamic, smart, customer-centric, fun and have the shared ambition of takealot.com being the leading e-commerce company in Africa.
- We have fun, work hard, take ownership, work in teams to create solutions, and are always open to direct feedback/new ideas on where we can improve.
- We are short on ego and high on output.
- We are doers and not only thinkers, it's all in the execution after all.
- We love what we do and what we are creating.
We seek to Employ an Extraordinary Mind who
- is forthright but respectful
- is an expert at doing, who can not only design but also execute
- is analytical, able to use data to make decisions
- is competitive, self-directed and strives to be the BEST (GREAT requires a lot of work and does not only happen during business hours
- is passionate about the potential of e-commerce and delivering a world-class customer experience
- is entrepreneurial, thrives under change and accepts it is a constant and always looks for solutions to do something better and faster
- is able to think about problems from a business perspective using technical and product input
- is curious and challenges the status quo
- is innovative and enjoys iteration
- is collaborative
- will be at the cutting edge of developing new concepts for takealot.com.
- thinks like an owner of the business.
- is SMART, has INTEGRITY and is HARDWORKING
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