Forex Service Officer - Capitec Bank

Purpose Statement

• To contribute towards an optimal and unique client experience in providing payment-related support to internal and external clients and stakeholders 
  • Investigating and resolving payment queries and complaints.
  • Obtaining information from clients to determine and execute required actions on systems and platforms in line with service level agreements and targets.

Experience

Minimum:

• Minimum 3 years in a Forex environment, working with outward payments.
• Previous experience working with Forex Systems (SWIFT, etc.)
   

Ideal:

• 3+ years in a Forex and banking environment 
• 3+ years call centre experience and telephone etiquette 

Qualifications (Minimum)

• Grade 12 National Certificate / Vocational

Qualifications (Ideal or Preferred)

• A relevant tertiary qualification in Banking

Knowledge

Minimum:

• Customer care and service protocol including telephony skills 
• Compliance with Company Policies and Procedures
• Operational Risk
• Knowledge and understanding of basic pricing concepts and application to client transactions / accounts
• Knowledge and understanding SA Reserve Exchange Control regulations, SWIFT standards, cut-off times, etc
• Relevant knowledge of payment documentation such as, Invoices, transport documentation and customs documentation.
• Relevant knowledge of International Foreign Exchange, payment and clearing systems.
   

Ideal:

• Understanding of business services and banking products.
• Working knowledge of Payment Systems including SWIFT
• Departmental strategies to support business unit plans

Skills

• Attention to Detail
• Communications Skills
• Decision-making skills
• Influencing Skills
• Planning, organising and coordination skills

Conditions of Employment

• Clear criminal and credit record