Customer Service Agent - OneDayOnly

We’re looking for an ace employee to help keep track of our awesome products, keep our warehouses running smoothly and our customers happy

about you

You have a passion for working with people. You like being hands-on and enjoy being the glue that holds various things together

You’re comfortable in a warehouse setting and thrive in a busy environment

responsibilities include:

• Be able to record all data for reversals of problematic orders, damaged/missing stock, orders stuck in packed status, staff orders that must be captured correctly and in the correct procedure

• Be accountable for reversing orders, dispatching orders, investigating orders in packed status and signing/sending staff orders

• Updating and maintaining all sheets

• Directly assisting your manager in all needs required

• Answering all emails, ASANA tasks and messages relating to queries of missing stock, problematic orders, dispatch queries and staff orders

• Communicating with peers regarding unpicked/problematic orders

• Liaising with the Specialised Queries team and assisting where possible

• Perform ad-hoc duties in any way required by superiors

• Reporting in all ways required by your manager

• Maintain and update implemented systems as required

• Relevant research to be conducted to assist in the resolution of issues that may arise

• Investigating missing stock

• Have extensive working knowledge of Google Sheets, ODO Admin and Magento

• Liaising with stock control, CPT and stores for stock required

requirements / skills:

• Advanced computer literacy

• Excellent people skills

• Ability to understand the complete flow of goods ordered through the system

• Ability to work unsupervised

• Efficient documentation flow

• Attention to detail

• Good time management

• Fast and accurate administrative work

• Ability to work in a team environment

• Attention to detail

qualifications & experience required

• Matric/Grade 12 School Certificate (minimum)

• Higher Certificate in Office administration or Office and Business Administration

• 3+ Years in an admin role

• G-Suites & MS Excel – Intermediate

• Experience with Google Sheets, ODO Admin & Magento

• 2+ Years Warehouse experience advantageous