Government Pensions Administration Agency IT / Telecom Jobs in Pretoria
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POST 15/44: SYSTEM ADMINISTRATION AND SUPPORT ADMINISTRATOR
REF NO: ADM/SASA-BSS/2023-04-1P
Business Support Services
DUTIES:
The incumbent will be responsible for a wide variety of tasks which includes but are not limited to the following:
Assist in the operation of System Administration:
- Coordinate the generation of exception reports and correct data errors revealed from the extract of Actuarial Data.
- Maintain application forms and electronic submissions via ITSM solution in line with ITIL framework.
- Create, copy and update code files and system releases between Pre-production and Production.
- Create and maintain standard operating procedures for BSS/System management for the ITIL components.
- Communication of System availability via global email. Implementation of annual pensioner increases and increase letters.
- Monitor System mailboxes and provide support.
- Provide support to Auditors regarding applications, laws, policies and instructions.
- Administer ITSM solution (Kaseya), including testing of upgrades and enhancements.
- Call coordination of all BSS/System Management incidents/service requests/problems as allocated.
- Control of process and data distribution to Actuaries.
- Identify and access management (IAM).
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Support of System Administration processes:
- Ensure the integrity and quality enhancement of business transactions.
- Remove and facilitate the removal of system warnings.
- Fix system errors and payment instructions.
- Merge members to fix systems errors through Workflow.
- Merge members and system errors routed for correction.
- Give system access (Allocate new users, updating of existing users, resetting of passwords and archiving users) for all supported applications.
- Create and maintain system profiles.
- Release system programs between pre-production and the production environments and execute release management activities for deployments.
- Liaise with external parties for access to the GPAA and GEPF data base.
- Control and execute the complete System Development Life Cycle (SLDC) for new business system solutions, system errors and system corrections, enhancements and new system releases.
REQUIREMENTS:
- An appropriate three-year tertiary qualification (at least 360 credits NQF level 6) with 18 months proven experience within a System Administration and Support environment or A Grade 12 Certificate/Senior Certificate (Matric) with three years proven experience within a System Administration and Support environment.
- Computer literacy include a good working knowledge of Microsoft Office products.
- ITIL courses will serve as an advantage.
Knowledge of:
- Employee benefits, schemes and funds.
- Applicable legislation.
- IT environment (working knowledge).
- GEPF services and products.
- Applicable Testing Methodology and/or related testing courses.
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Skills and competencies:
- Business analytical skills.
- Organising and problem-solving skills.
- Above-average communication skills (verbal and written) and the ability to communicate at all levels.
- Customer-oriented.
- Ethical business conduct.
- Ability to work under pressure.
- Ability to take responsibility.
- The applicant is encouraged to attach supporting documentation such as ID, all qualifications and driver’s license (where applicable) – no need to be certified - as this assists in the turnaround time of the recruitment process.
- Take note of Circular 19 of 2022 regarding the practice note on the Z83 application and completion thereof.
- The certification of all supporting documents will be expected of the shortlisted candidates only. Interviews may be conducted via a virtual medium which will be discussed with each shortlisted applicant. The applicant should have the necessary data and equipment for this purpose.
- Correspondence will only be conducted with the short-listed candidates. If you have not been contacted within six (6) months after the closing date of this advertisement, please accept that your application was unsuccessful.
ENQUIRIES: Courtney Usher Tel No: (010) 449 5000 (from Gijima) or Ismael Radebe on 012 399 2299
SALARY: R241 485 per annum (Level 06), (basic salary)
CENTRE: Pretoria Head Office
NOTE: The purpose of the role is: To provide support of System Administration and Support processes within GPAA. One permanent position as Administrator: System Administration and Support within BSS is currently available at GPAA Head Office
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