System Administration and Support Administrator - GPAA

POST 15/44: SYSTEM ADMINISTRATION AND SUPPORT ADMINISTRATOR 

REF NO: ADM/SASA-BSS/2023-04-1P

Business Support Services

DUTIES:

The incumbent will be responsible for a wide variety of tasks which includes but are not limited to the following:

Assist in the operation of System Administration:

• Coordinate the generation of exception reports and correct data errors revealed from the extract of Actuarial Data.
• Maintain application forms and electronic submissions via ITSM solution in line with ITIL framework.
• Create, copy and update code files and system releases between Pre-production and Production.
• Create and maintain standard operating procedures for BSS/System management for the ITIL components.
• Communication of System availability via global email. Implementation of annual pensioner increases and increase letters.
• Monitor System mailboxes and provide support.
• Provide support to Auditors regarding applications, laws, policies and instructions.
• Administer ITSM solution (Kaseya), including testing of upgrades and enhancements.
• Call coordination of all BSS/System Management incidents/service requests/problems as allocated.
• Control of process and data distribution to Actuaries.
• Identify and access management (IAM).

Support of System Administration processes:

• Ensure the integrity and quality enhancement of business transactions. 
• Remove and facilitate the removal of system warnings.
• Fix system errors and payment instructions.
• Merge members to fix systems errors through Workflow. 
• Merge members and system errors routed for correction. 
• Give system access (Allocate new users, updating of existing users, resetting of passwords and archiving users) for all supported applications. 
• Create and maintain system profiles.
• Release system programs between pre-production and the production environments and execute release management activities for deployments. 
• Liaise with external parties for access to the GPAA and GEPF data base. 
• Control and execute the complete System Development Life Cycle (SLDC) for new business system solutions, system errors and system corrections, enhancements and new system releases.

REQUIREMENTS: 

• An appropriate three-year tertiary qualification (at least 360 credits NQF level 6) with 18 months proven experience within a System Administration and Support environment or A Grade 12 Certificate/Senior Certificate (Matric) with three years proven experience within a System Administration and Support environment. 
• Computer literacy include a good working knowledge of Microsoft Office products. 
• ITIL courses will serve as an advantage.

Knowledge of:  

• Employee benefits, schemes and funds.
• Applicable legislation.  
• IT environment (working knowledge).
• GEPF services and products. 
• Applicable Testing Methodology and/or related testing courses.

Skills and competencies:

• Business analytical skills.
• Organising and problem-solving skills.
• Above-average communication skills (verbal and written)  and the ability to communicate at all levels. 
• Customer-oriented. 
• Ethical business conduct. 
• Ability to work under pressure.
• Ability to take responsibility.
• The applicant is encouraged to attach supporting documentation such as ID, all qualifications and driver’s license (where applicable) – no need to be certified - as this assists in the turnaround time of the recruitment process.
• Take note of Circular 19 of 2022  regarding the practice note on the Z83  application and completion thereof.
• The certification of all supporting documents will be expected of the shortlisted candidates only. Interviews may be conducted via a virtual medium which will be discussed with each shortlisted applicant. The applicant should have the necessary data and equipment for this purpose. 
• Correspondence will only be conducted with the short-listed candidates. If you have not been contacted within six (6) months after the closing date of this advertisement, please accept that your application was unsuccessful.

ENQUIRIES: Courtney Usher Tel No: (010) 449 5000 (from Gijima) or Ismael Radebe on 012 399 2299

SALARY: R241 485 per annum (Level 06), (basic salary)

CENTRE: Pretoria Head Office

NOTE: The purpose of the role is: To provide support of System Administration and Support processes within GPAA. One permanent position as Administrator: System Administration and Support within BSS is currently available at GPAA Head Office