Customer Support - Workwear Depot

Our retail stores personify our vision and drive in providing our customers with a brilliant experience. Every detail is designed with the utmost care and attention and our people are driven to create solutions for peak performance and a better life.

Customer Support plays an essential role through providing a brilliant service to new and existing customers, by connecting them to our unique world of workwear and offering them complete solutions.

The main responsibilities of the role include:

• Gaining a complete understanding of our entire product offering.
• Understanding customer needs and connecting them to the right solutions.
• Building and maintaining strong relationships with new and existing customers.
• Engaging directly with customers around any queries and concerns as well as taking incoming customer calls.
• Assist customers by preparing quotations for current and future orders.
• Ensuring all new orders are captured as efficiently as possible, managing the flow of orders, and liaising with the External Advisors as and when needed.
• Ensure all our products are always well stocked and merchandised to the highest standard.
• Processing of customer payments at Point of Sale and taking accountability for cash desk when required.
• Available to work on weekends when required.

The experience we’re looking for:

• Experience in a similar role focused on looking after customers.
• Well-spoken with an excellent telephone manner.
• Fluent in spoken and written English.
• Proficient in MS Office with advanced Excel (spreadsheets), Word, Outlook; preferably also Syspro.

The type of personality that will excel:

• A “go-to” person on whom people can rely.
• Outstanding with people, possessing great communication skills.
• Someone who likes to get “stuck in”, and who has a sense of urgency to deliver agreed results.
• Passionate about excellence and attention to detail, follows up and follows through.