Contact Centre Agent: Midrand - Sanlam Group

We’re all about building strong, lasting relationships with our employees. We know that you have hopes for your future – your career, your personal development and of achieving great things. We pride ourselves in helping our employees to realise their worth.

Through its four business clusters – Sanlam Life and Savings, Sanlam Investment Group, Sanlam Emerging Markets, Santam, as well as MiWay and the Group Office – the group provides many opportunities for growth and development.

What will you do?

• Effective servicing clients via telephone, mail and walk-in interactions with all retirement fund administrative matters
• Adhering to the implemented processes, policies and procedures and keeping to all Service level agreements
• Handling general information requests from clients in a professional, effective and efficient manner
• Nurture and build strong relationships with internal and external clients
• Updating member information accurately on the system
• Outbound dialing will be required dependent on project-specific tasks
• Support and contribute towards the Sanlam Digital Strategy 

Knowledge and skills

• Excellent interpersonal and written and verbal communication skills, especially telephone etiquette
• Drive towards client services
• Conceptual thinking skills with an ability to interpret business processes
• Able to handle difficult clients and resolve client matters
• Self-motivated with a strong focus on delivery
• Positive, innovative, energetic and a strong team player
• Able to work fast and accurately under pressure
• Client-focused with good interpersonal skills
• Flexible and able to adapt to change
• Diligence and attention to detail 
   

Qualifications and experience

• Matric/Grade 12
• Experience in a customer-centric environment
• Knowledge of Financial Services would be advantageous
• Computer literate with proficiency in Microsoft Office (word, excel and Outlook)
• Competency in an African language 

Personal Attributes

• Communicates effectively - Contributing independently
• Action orientated - Contributing independently
• Situational adaptability - Contributing independently
• Optimises work processes - Contributing independently