Netcare Administrative / Secretarial Jobs in Gauteng
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The receptionist is responsible for answering phones, patient scheduling and registration, patient files and the casualty patient waiting area.
Key work output and accountabilities
- Telephone Etiquette
- Attend to patients/customers/visitors both telephonically and in person in a professional manner
- Screening telephone calls or transferring them to other members of the staff
- Handling of basic enquiries and taking messages from staff
- Patient Admissions
- Assist patients in accurately completing appropriate forms and documents for the required information
- Capture and record patient medical and personal information on the system in timeously, focusing on patient and visitors’ needs
- Handling of emergencies
- Refer patient to the nursing station immediately
- Assist in transporting the patient to the nursing station if necessary
- Ensure that the patient is handed over to a nurse or practitioner
- Followup on patient details once the patient has been stabilised as per the Standard Operating Procedures
- General tasks
- Responsible for the preparation of the reception area for each working day and have all front desk activities fully operational at the start of business hours
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Skills Profile
Education
- Grade12 or equivalent NQF 4 certificate
- Higher certificate in Business Management
WORK EXPERIENCE
- Previous experience in a hospital/clinic environment would be desirable
- Knowledge of Medical Schemes advantageous
- Computer literacy
- SAP experience
- ME+ experience
Knowledge
- Thorough knowledge of general/primary care nursing theory and practice
- Extensive knowledge of modern nursing care principles and practices in the highly specialised field of the intensive care nursing