Receptionist - Nedbank

Job Purpose

To provide client-centric reception services to the business to support the achievement of business objectives.

Job Responsibilities

• Contribute to a culture conducive to the achievement of transformation goals by participating in Nedbank Culture building initiatives.
• Participate and support corporate social responsibility initiatives for the achievement of business strategy.
• Add value to Nedbank by identifying opportunities to improve or enhance processes through identifying and recommending improvements and supporting the implementation of tools; policies and procedures.
• Keep abreast of legislation and other industry changes that impact on the role by reading the relevant newsletters; websites and attending sessions.
• Understand and embrace the Nedbank Vision and Values by demonstrating the values through interaction with the team and stakeholders.
• Ensure that own contribution and participation contribute to the achievement of team goals.
• Create and manage own career through guidance and support of management; department and colleagues.
• Improve personal capability and stay abreast of developments in field of expertise by identifying training courses and career progression for self through input and feedback from managers.
• Ensure personal growth and enable effectiveness in performance of roles and responsibilities by ensuring all learning activities are completed; experience practised and certifications obtained and/or maintained within specified time frames.
• Ensure knowledge management; continuity and team success through constructive participation in a diverse team and sharing knowledge with team.
• Meet business requests by providing secretarial assistance.
• Facilitate mail delivery by receiving; sorting and distributing mail.
• Maintain a pleasant and professional reception environment by managing the flow of people and prioritising activities.
• Ensure smooth running of meetings by co-ordinating boardroom bookings; catering and preparing rooms. Ensure compliance by adhering to internal and external regulatory requirements; governance and policies.
• Meet financial objectives by co-ordinating activities in line with budget requirements.
• Minimise costs by considering efficiencies and reducing unnecessary expenditure.
• Manage reputational risk by responding to customer related issues in a client centric way.
• Enable the business to achieve their objectives by providing reception support.
• Receive and direct visitors by being professional and client centric.
• Understand and meet stakeholder needs by building and maintaining relationships.
• Deal with client needs by directing calls; handling queries and general assistance.

Essential Qualifications - NQF Level

• Matric / Grade 12 / National Senior Certificate

Preferred Qualification

• Secretarial qualification

Minimum Experience Level

• 1 - 2 years secretarial or administration

Technical / Professional Knowledge

• Administrative procedures and systems
• Data analysis
• Nedbank policies and procedures
• Nedbank vision and strategy
• Relevant regulatory knowledge
• Business writing skills
• Nedbank culture

Behavioural Competencies

• Continuous Learning
• Collaborating
• Decision Making
• Work Standards
• Building Trusting Relationships
• High-Impact Communication
• Planning and Organizing
• Technical/Professional Knowledge and Skills