Customer Liaison Agent - FirstRand

WesBank, a division of FirstRand Bank Limited, is a leading Vehicle and Asset Finance bank and part of one of the largest financial services groups in Africa. WesBank has over 40 years of experience in asset finance. We focus on providing secured instalment finance to retail, public sector and corporate markets, as well as related services such as insurance, fleet management and full maintenance rental.

WesBank is the partner of choice for over 60 leading international brands in fields such as automotive original equipment manufacturers (OEMs), insurance providers and oil companies.

We are a global company with successful operations throughout Africa as well as the UK. The Bank supports the recruitment and advancement of individuals with disabilities. In order for us to fulfil this purpose, candidates can disclose their disability information on a voluntary basis. The Bank will keep this information confidential unless we are required by law to disclose this information to other parties.

purpose

The Customer Liaison Agent is required to collect money in arrears or alienated assets from clients in an assertive and professional manner, ensuring every effort is made to rehabilitate accounts before assets are repossessed.

The incumbent should strive toward an ideal outcome of the tracing process by re-arranging payment agreements, informing clients that failure to settle the matter amiably will demand further repossession actions as per the Debtors Act.

The successful incumbent will need to be "street-wise" in building networks on the ground, and have a sound knowledge of the geographical area to allow for effective, quick tracing of people and goods in a diplomatic and sometimes covert manner.

experience and qualifications

• Minimum Qualification - Grade 12 / National Certificate in Commerce
• Preferred Qualification - Diploma Advanced Certificate in Commerce or Criminology
• Experience - One to three years experience in a Debt Collecting role, but preferably in a field capacity with debt tracers or SAPS