Retail Store Assistant: Pearls of Umhlanga at Dis-Chem

Dis-Chem Pharmacies has an opportunity available for a Retail Store Assistant to join the team in their Pearls of Umhlanga Store. The main purpose of this role will be to supervise overall daily operations of the store and ensuring administrative duties are performed as per policies and procedures.

Job Description:

Receiving and Capturing:

• Receive all warehouse goods and invoices in accordance with company policy and standard operating procedures.
• Return all unordered or damaged goods delivered to the store and accurately complete credit notes for non-acceptance.
• Capture invoices and check goods received against invoices for total accuracy.
• Ensure accurate verifying and capturing of physical goods receipts for the store in accordance with company policy and standard operating procedures.

Store Inventory Monitoring:

• Facilitate stock rotation to prevent stock from reaching its expiry date before selling.
• Ensure safe storage of products particularly fragile items
• Coordinate regular inventory audits.
• Place orders to replenish merchandise as needed.
• Regulate stock from receiving area to the storeroom.

Customer Service:

• Ensure Sales Assistants provide a friendly, helpful and courteous assistance while implementing a high standard of customer care and service.
• Escalate and investigate unresolved customer complaints to management.
• Check the manual point’s allocation on card reports and statements, to ensure all manual allocations are given through to store management daily.
• Adhere to excellent telephone etiquette at all-time according to Dis-Chem standard operating procedures.

Stock Loss Prevention:

• Ensure that outgoing stock/ items/ scripts are scanned and paid for.
• Keep daily takings (cash, cheques, vouchers, card slips, line voids and incomplete dockets) inside the till drawer until they are placed in the drop safe.
• Report bad and suspicious behaviour for both staff and customers to management.
• Ensure that no unauthorised access is granted to the store via the good receiving area.

Team Supervision:

• Supervise an accountable, full-service team who understand and strive to meet the needs of all customers.
• Motivate optimal performance of the team, ensuring all quality standards and agreed benchmarks and objectives are met.
• Train employees in order to know how to use all equipment correctly and adheres to the appropriate use of the equipment.

Minimum Requirements:

Essential:

• Grade 12 - Matric or Senior Certificate
• Minimum 1 – 2 years’ experience in a similar role

Competencies

Essential:

• Knowledge of retail operations and administration
• Comprehending fundamental arithmetic
• Conveys ideas and facts verbally using language
• Addresses customer questions in a timely manner
• Basic computer skills(Word, Excel, and Outlook), numerical skills.SAP.UNISOLV

Special conditions of employment:

• South African citizen
• MIE, clear criminal and credit
• Driver’s license and/or own reliable transport

Remuneration and benefits:

• Market-related salary
• Medical aid
• Provident fund
• Staff account