Job Description: Responsibilities & Requirements
Job Summary
To deliver customer support services to enhance the customer experience through the execution of predefined objectives as per agreed standard operating procedures (SOPs). Selecting this role has a compensation & benefit impact in Seychelles. Please contact Reward for details.
Job Description
Customer Service:
- Respond efficiently, accurately and courteously to all customer service matters, complaints, and requests
Support the development and maintenance of processes in the Customer Services Centre:
- Adhere to all processes in the CMP Customer Services centre and identify opportunities to improve Client Servicing processes
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Monitor and control risk associated with the Customer:
- Ensure that all activities performed in providing Customer Services comply in all respects with Absa's risk and compliance policies and procedures as well as legal and regulatory requirements
Stakeholder Management:
- Establish and maintain good professional relationships with relevant stakeholders so as to remain abreast of their needs and issues and respond rapidly and effectively
Self-development:
- Owning and being proactive about own training and development
Education
- Further Education and Training Certificate (FETC): Business, Commerce and Management Studies (Required)