AECI Limited Customer Care / Call Centre Jobs in KwaZulu-Natal
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Job Description
- Receive and acknowledge customer orders and process customer orders.
- Liaise with customers via telephone and email.
- Liaise with Warehouse on daily orders being dispatched
- Sales invoicing for Local and Export orders
- Prepare quotations/ pro forma invoices in response to customer inquiries – Local and Export
- Liaise with various departments regarding orders - planning, procurement, production, shipping and warehouse
- Provide active support to the Sales team & team leader.
- Create supplier purchase orders.
- Filing and ad hoc administrative duties
- Comply with governance and established policies, systems, procedures, and practices.
- Records are kept according to Department’s requirements.
- Report day-to-day issues to the supervisor.
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Qualifications & Experience
- Matric
- At least 2 years experience working in a customer services environment
- Customer Service
- SAP knowledge preferred
- Sound knowledge of sales and distribution processes and procedures
- Excellent understanding of customer requirements
- Intermediate skills in MS Word, Excel, and Outlook
- Customer services orientated