Dental Receptionist: Wilgeheuwel - Intercare Group

Intercare is a dynamic healthcare company focusing on offering value-based healthcare to patients. As ambassadors of the Intercare brand, everything we do is guided by our purpose to make people feel better. Our shared values of People-centred, Integrity, Inclusivity, Excellence and Innovation define what we believe and who we are.

At Intercare, dental receptionists help create an environment and culture that enables us to fulfill our purpose to make people feel better. We’re currently seeking an enthusiastic person to fulfill this role and rise to the challenge. As a dental receptionist, you will provide quality customer service aligned with the overall business strategy and fulfill administrative and payment functions. If you're a passionate self-starter, this position is a great opportunity for you.

Intercare Wilgeheuwel Medical and Dental Centre situated in Roodepoort, Johannesburg seeks to recruit a Dental Receptionist. The focus of this position is to provide professional customer service by facilitating the administrative process between the Healthcare Professional and the Patient.

• Provide efficient, friendly and professional telephone services in patient care.
• Assist patients in accurately completing appropriate forms, and document all information in accordance to internal policies and procedures.
• Responsible for all processes related to the reception-patient journey, e.g. booking, arrival and payment of patient on the relevant system.
• Direct all customers to the appropriate location, services and Professionals.
• Ensure patient confidentiality at all times according to POPIA.
• Ensure that the reception area is always neat and tidy.
• Refer all emergency cases to the nurse’s station according to protocol.
• Assist patients with basic account queries and escalate as necessary.
• Collect all co-payments and account balances according to Intercare policies and procedures.
• Execute and adhere to daily cash-up and banking processes.

REQUIREMENTS

• Minimum qualification: Grade 12.
• Previous experience in a customer-focused service environment, e.g. reception, will be advantageous.
• Computer is proficient.
• GoodX system experience will be advantageous.