Client Service Officer: Registration Services - Department of Labour

DUTIES:

• Render services at the help desk as the first point of entry within the Registration Services.
• Render Employment Services to all Clients who visit the Labour Centre.
• Resolve all complaints on all Labour Legislations received from Clients.
• Receive all Unemployment Insurance Benefits Applications and Employer declarations received from Clients.
• Receive application forms in terms of the Compensation for Injuries & Diseases Act (COIDA) and Employer registration forms for COIDA.

REQUIREMENTS:

• Matriculation/ Grade 12.
• No experience is needed. 

Skills:

Interpersonal, Telephone etiquette, Interviewing, Computer literacy, Communication, Ability to interpret legislation, Problem-solving.

Knowledge:

• All Labour Legislations and Regulations,
• Private Employment Agency regulations and related ILO conventions,
• Public Service Regulations,
• Public Service Act,
• Knowledge of the Department Policies,
• Procedures and Guidelines,
• Batho Pele principles.

Centre - Ref No: HR 4/4/4/10/06(X4 posts)

Labour Centre: Louis Trichardt - Ref No: HR4/4/6/147 (X1 post)

Labour Centre: Jane Furse (Burgersfort Satellite office) - Ref No: HR4/4/6/148 (X1 posts)

It is the Department's intention to promote equity (race, gender, and disability) through the filling of this post with a candidate whose transfer/promotion/appointment will promote representativity in line with the numeric targets as contained in our Employment Equity plan.