Job Description: Responsibilities & Requirements
Key performance areas (not totally inclusive):
- Answering the telephone
- Routing calls to relevant people and taking messages
- Welcoming visitors in a professional and efficient manner
- Ensuring a neat Reception area at all times
Minimum Requirements:
- Preferably matric qualification
- 1 – 2 years’ experience in the security industry
- Good language proficiency
- Strong interpersonal and communication skills
- Diplomacy and tact when interacting with both internal and external people
- Good telephone etiquette is required
- Basic computer literacy
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Other personality attributes:
- Pressure tolerant
- Good interaction skills
- Negotiation skills
- Honest
- Reliable
Core Competencies:
- Communication skills
- Reliability
- Customer service focused
- Time management
- Flexibility