Cosmetic Cashier: Sunninghill at Dis-Chem Pharmacies

Dis-Chem Pharmacies requires a Cosmetic Cashier for their Sunninghill Store to support customer service at the point of sale while ensuring a world-class shopping experience. Record customer transactions on the Dis-Chem operating system and ensure effective merchandising of Dis-Chem cosmetic and beauty products through excellent and consistent customer service.

Job Description:

• Customers at the cosmetic till point are your first priority to ensure efficient transactions take place
• If there are no customers to attend to at the cosmetic till points you need to assist with merchandising of cosmetic products
• Escalate serious and unresolved customer complaints to the manager
• Serve customers and implement a high standard of customer care and service
• Establish a professional relationship with customers
• Ensure personal and colleague hygiene and presentation
• Carry out and manage the Dis-Chem 5-star communication principles
• Refer cosmetic sales queries to the Cosmetic Consultant
• Be responsible for accurate cash flow

• Ensure that all line voids and price changes are approved and signed by a supervisor
• Exchange merchandise for customers and accept return goods by customers when authorized to do so
• Transact all purchases - receive and process all payments such as cash, cards, vouchers, coupons, and other payments excepted by Dis-Chem
• Answer questions regarding the store's beauty merchandise when asked
• Process all loyalty cards including those of our accelerator partners (Discovery Health Care, Medihelp Lifestage, Momentum Multiply, Legacy Lifestyle, ABSA Rewards, and E-Bucks)
• When there are no customers to attend to at the cosmetic till point, assist with merchandising duties:
• Ensure that a high standard of cleanliness, merchandising, and displays are maintained in both the window area and throughout the store
• Ensure that displays are presented in an attractive manner
• Ensure that all goods are correctly priced and labeled
• Adhere to stock layout principles
• Ensure that merchandising displays in the cosmetics area are faced up and stocked
• Ensure that the right shelf price takers are displayed
• Ensure cash is placed in the drop safe according to Dis-Chem standard operating procedures
• Be alert and verify all payments according to the Dis-Chem verification procedure
• Adhere to Dis-Chem security policies and procedures
• Ensure the use of your code and password is restricted to only you, is safe, and is changed regularly
• Ensure all outgoing stock/ items are scanned and paid for
• Ensure that all money is strictly kept safely and securely inside the till
• Handle daily takings confidentially and only discuss it with management
• Be alert, recognize, and report suspicious behavior to management
• Keep all your daily takings (cash, cheques, vouchers, card slips, line voids, and incomplete dockets) inside the till drawer until you place them in the drop safe
• Housekeeping must be in accordance to Dis-Chem standards. Make sure that your work station is always clean and tidy
• Adhere to Dis-Chem Policies and Standard Operating Procedures
• Adhere to Health and Safety rules and regulations
• Adhere to Dis-Chem Uniform and personal appearance policy

Essential:

• Grade 12 / Matric
• A minimum of 6 months’ experience cashier/till operations experience
• Computer literate – MS Office
• Sound numerical skills
• Strong command of the English language
• Basic customer service
• Willing and able to work retail hours

Competencies:

Essential:

• Promotions, personal selling, sales targets, customer liaison, product knowledge
• In-depth knowledge of operating cash registers, and maintaining cash drawers
• Knowledge of processing sales, refunds, and payments
• Strong command of English (written and oral)
• Accuracy
• Attention to detail
• Presentable
• Emotional intelligence
• Social awareness
• Accountability
• Problem-solving
• Analyse basic reports
• Trustworthy and honest
• Time management

Advantageous:

• Third additional language

Special conditions of employment:

• Willing and able to work retail hours
• Reliable transport and/or reside in close proximity to the store
• South African citizen
• Clear credit and criminal records

Remuneration and benefits:

• Market-related salary