Customer Services Professional - Siemens

Siemens is a global powerhouse in diversified engineering providing products, systems, and solutions across the Electrification, Automation, and Digitalization value chain. The company has been in existence for over 175 years igniting a history of innovation and social development. As an integrated technology company, Siemens aims to play a constructive role in Africa‘s success story.

Role Headline

Supports Service business from an operational and strategic perspective deploying detailed know-how on service offerings, products, and application domains.

Responsibilities of the Role

• Deploys detailed knowledge and expertise about the organization's Service offering, related products and application domain to improve either business operations (e.g. support for critical/important project issues) and/or strategic innovations (e.g. Service offering/portfolio innovation).

• Maintains close interaction with various team and BU functions.
• Supports acquisition activities with the detailed technical know-how on complex issues.
• Adheres to and enforces the organization's internal processes and rules as well as public standards and regulations.
• To efficiently answer all voice and email calls within specified service levels, by effective usage of the Hipath ProCentre management systems tool.
• To provide professional feedback to customers with the ETA according to their processed orders, using the SAP management tools and the associated SLA agreements, in order to ensure the customer receives the appropriate service towards resolution.
• To Provide stock level as requested.
• To act as a true ambassador for Siemens, by acting professionally in all forms of communication to the customer, to ensure professionalism for every customer interaction and customer experience.
• To assist with quotations when needed

Qualifications and Experience

• Matric ( grade 12)
• Customer Care Skills (it is a Must)
• Excellent Communicator
• Computer Literate, Microsoft Office Suite
• Soft skills - telephone etiquette, conflict management, situational sensitivity, and time management
• Proficient in business English with good Communication skills

Attributes and skills

• Speed and Efficiency
• Ability to handle pressure
• Creative problem solving