Avis Sales / Marketing / Retail Jobs in KwaZulu-Natal
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Key deliverables and outputs
- Meet and greet customers
- Establish customer needs and present suitable options
- Introduce the customer to F & I Business Manager (Range: finance application, VAPS)
- If the sale is successful, complete the Offer to Purchase with the customer and obtain relevant documentation as per the procedure
- Arrange a demo or test drive for the customer as per the procedure
- Prepare the Deal file and hand it over to F & I Business & Branch Manager for sign off
- Continuously follow up with F & I Business Manager on finance status and keep customers informed
- Once finance is approved, prepare the vehicle and schedule the date of delivery with the customer
- Explain the 30-day exchange plan to the customer
- Ensure all fitments are completed prior to delivery
- Complete a VTC for delivery of the vehicle and obtain authorizing signature
- Deliver vehicle, explain features, and hand over associated documents and keys as per procedure
- Obtain the signature of the customer and file the completed Deal file
- Follow up post-delivery with the customer as per procedure
- Follow up on leads within 1 hour
- Knowledge of vehicles and Avis Car Sales products and services must be current
- Register vehicle and obtain license plates prior to delivery
- MIO forms are completed for every sale and filed in the Deal file
- Ensure all outwork have a matching order and the invoice is received upon completion of work
- Complete daily activity sheets and present progress to the manager weekly
- Obtain trade-in evaluation from the manager and inform the customer of an offer for the vehicle
- Complete forms, collect relevant documents, and ensure settlements are done timeously as per the procedure for trade-in vehicles
- Follow up on pay-out from banks as per procedure
- All queries are responded to within a same day
- All customer complaints are communicated to the manager and resolved same day
- CSI follow-ups are actioned monthly as provided by Manager
- Inspect the cleanliness of vehicles prior to delivery and of vehicles parked on the showroom floor
- Stock on the showroom floor is presented and priced correctly
- The showroom and workstations are kept clean and tidy
- All Deal files are accurately filed
- Attend Redline team meetings monthly
- Attend regional sales meetings quarterly
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Academic Qualifications
Essential:
- Matric with minimum E aggregate
- Code 08 unendorsed driver’s license
Advantageous:
- Sales courses/certificates will be advantageous
Work Experience
Essential:
- Minimum 2 years of work experience
- Previous sales/ Vehicle sales experience is preferable
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