Administrative Officer: ICT Knowledge Management - GPAA

POST 05/77: ADMINISTRATIVE OFFICER: ICT KNOWLEDGE MANAGEMENT 

REF NO: AO/ICT/BKM/2023/02-1C

Information Technology (12 months contract)

DUTIES: 

Assist in implementing the knowledge Management database and processes of the organization:

• Draft and implement awareness plans for the GPAA on new trends and knowledge acquired by the organization;
• Educate and promote Knowledge Management practices to new and existing team members to improve the sharing and value of Knowledge;
• Assist in designing catalog and publishing the available suite and productivity tools and technologies to optimize the use of Knowledge;
• Draft and compile reports on the usage of Knowledge articles to demonstrate the benefits and impact of Knowledge on service delivery.

Assist in conducting Research on best practices that will enable the GPAA to achieve its objectives:

• Assist in conducting research on best practices;
• Ensure the effective development and implementation of a continuous improvement strategy for the organization;
• Assist in identifying and implementing remedial action strategies for the GPAA service delivery gaps;

Provide Administrative support to the unit:

• Organise office logistical matters;
• File office correspondence documents and reports;
• Draft and type standard correspondence and documents;
• Completion of forms and documents in the office;
• Order stationery and equipment for the section.

REQUIREMENTS: 

• A three-year B Degree/National Diploma in Knowledge Management, Library Management or any other relevant qualification related to Knowledge Management (at least 360 credits) coupled with two years’ experience in Knowledge Management. 
• Knowledge and experience of the MS Office package, specifically relating to word processing, Outlook, PowerPoint and Excel; 
• Knowledge Management; 
• Knowledge of Programme and Project Management;
• Knowledge of Quality Management Systems;
• Knowledge of SA ICT Legislation (SITA Act, Electronic Information Act, Access to Information Act, POPI Act); 
• Knowledge of Benefits Administration; Knowledge of Customer Relationship Management (Channel Management);
• Knowledge of and compliance with relevant legislative requirements and GPAA policies and procedures; 
• Knowledge of Pension fund regulations and rules;
• Analytical skills;
• Project Management skills;
• Planning and Organising skills;
• Decision-making and problem-solving skills;
• Communications skills;
• Persuasiveness & Flexibility;
• Customer service orientation;
• Ability to take responsibility;
• Ability to work under pressure; Integrity, reliability and honesty;
• Quality and result oriented.

Take note of the requirements regarding a new Z83 effective 1 January 2021 as per the DPSA regulations as well as all other requirements specified in the footer. Take note of Circular 19 of 2022 regarding the practice note on the Z83 application and completion thereof. The certification of all supporting documents will be expected of the shortlisted candidates only.

Interviews may be conducted via a virtual medium which will be discussed with each shortlisted applicant. The applicant should have the necessary data and equipment for this purpose. Correspondence will only be conducted with the shortlisted candidates. If you have not been contacted within six (6) months after the closing date of this advertisement, please accept that your application was unsuccessful.

ENQURIES:  Mr Mbongiseni Nkosi Tel No: 012 399 2202

Application inquiries: Mpho Ngubane Tel No: 011 884 8010/ or Aalia Hoosen Tel No: 011 884 8010

SALARY:  R269 214 per annum (Level 07), plus 37% in lieu of benefits

CENTRE:  Pretoria Head Office