Administrator: Tracing (Tracing Agent) - Government Pensions Administration Agency

POST 04/68 : ADMINISTRATOR: TRACING (TRACING AGENT) - EASTERN CAPE 

REF NO: TA/EC/UMTHATHA/2022/07-1C) FOR UMTHATHA

Finance: Unclaimed Benefits (12 months contract)

The purpose of the posts assists in the tracing of beneficiaries to enable the processing of unclaimed and unpaid benefits for GPAA.

DUTIES:          

The incumbents of this position will be responsible for a wide variety of financial administrative tasks which include the following, but not limited to:

Trace beneficiaries:

• Find contact details on ITC and other platforms in order to identify members and beneficiaries for unclaimed benefits;
• Contact potential candidates, confirming their personal particulars, in order to validate their status as beneficiaries;
• Engage government departments and other community platforms to trace beneficiaries and members on the unclaimed benefits list;
• Rectify errors by updating the system with the correct information provided by the clients;
• Send unclaimed benefit cases and documents successfully traced to Pretoria Head Office tracing division.

Prepare cases for processing:

• Provide administrative support by collating the documentation required to process cases not traced to unclaimed benefits;
• Check the system against the documentation provided in order to avoid issues with processing;
• Send death benefits form to the client in accordance with the benefit to which he/she is entitled;
• Capture accurate information onto a database with respect to beneficiaries eligible for re-issues based on documentation provided.

Verify cases:

• Perform data integrity checks, following standard processes;
• Generate weekly and monthly unclaimed benefit reports, reflecting the status of cases for the attention of the Assistant Manager and the Outbound Call Centre Agent.

REQUIREMENTS:          

• An appropriate three-year tertiary qualification/degree/national diploma (at least 360 credits) (Finance related) with 18 months proven experience in accounting/financial management of which at least 6 months should be in ] Tracing OR A Senior Certificate/Grade 12 coupled with 3 years appropriate proven experience in accounting/financial management field of which 6 months should be in Tracing.
• Computer literacy that would include good working knowledge of Microsoft Office products, especially Microsoft Excel and Word; Geographical knowledge of the area applying for is essential;
• Proficiency in English is a requirement and the ability to speak any of the other official languages in the province (applying for) will be essential (Xhosa);
• The applications of individuals currently residing in the geographical area (town/city) of the Eastern Cape applying for, may receive preference (note that proof of residence may be requested when shortlisted);
• A valid driver’s license will be an advantage;
• Knowledge of PFMA;
• Knowledge of Public Service Act (PSA); Integrity;
• Analytical skills;
• Customer orientation;
• Ability to prioritize;
• Time management skills;
• Effective communication skills (written and verbal);
• Ability to work in a team;
• Problem-solving skills;
• Deadline driven.

Take note of the requirements regarding a new Z83 effective 1 January 2021 as per the DPSA regulations as well as all other requirements specified in the footer. Take note of Circular 19 of 2022 regarding the practice note on the Z83 application and completion thereof. The certification of all supporting documents will be expected of the shortlisted candidates only. Interviews may be conducted via a virtual medium which will be discussed with each shortlisted applicant.

The applicant should have the necessary data and equipment for this purpose. Correspondence will only be conducted with the short-listed candidates. If you have not been contacted within six (6) months after the closing date of this advertisement, please accept that your application was unsuccessful.

ENQUIRIES:  Ultimate Recruitment Solutions Tel No: 012 811 1900

SALARY: R218 064 per annum (Level 06), plus 37% in lieu of benefits

CENTRE: Umthatha Eastern Cape