Administrator: Fraud Prevention Helpline - Government Pensions Administration Agency

POST 04/67:  ADMINISTRATOR: FRAUD PREVENTION HELPLINE

REF NO: ADM/FPH/2023-01/1P

Fraud Prevention and Case Management

The purpose of the role is to administer the fraud hotline.

DUTIES:  

The incumbent will be responsible for a wide variety of tasks which includes but are not limited to the following:

Undertake registration of fraud cases as received:

• Open fraud cases as received.
• Register the information in the Case Register. 
• Capture new cases on the system (Barn Owl).
• Allocate the reference number of a fraud case for follow-up. 
• Handling of inbound and outbound calls.
• Create an Investigation/inquiries file.
• Capture statistics of incoming and outgoing calls.

Undertake Hotline Database update:

• Update the fraud hotline case register.
• Update investigation diary.
• Update the status of cases on Barn Owl.
• Analyse and evaluate trends of calls and categorize them.
• Print reports from the system.

Undertake Case Maintenance:

• Evaluate and analyze data from inbound calls.
• Verify the accuracy of information received.
• Forward relevant cases to relevant stakeholders.
• Upload reports from Barn Owl Management.
• Follow up and finalize inquiries.
• Assist with any administrative duties.

REQUIREMENTS:          

• An appropriate three-year tertiary qualification (B Degree/National Diploma) ideally, Fraud related (at least 360 credits minimum NQF6) with 18 months of proven experience within the Fraud Investigation/Audit environment Or Grade
• 12 with three years of proven experience within the Fraud Investigation/Audit environment. Computer literacy that would include a good working knowledge of Microsoft Office products (Word, Excel).
• Barn Owl system exposure will be an advantage. 
• Knowledge of the SA Criminal Law Act.
• Knowledge of Forensic Audit/investigation methodologies.
• Knowledge of Internal Audit methodologies, COSO II Internal Controls.
• Knowledge of Barn Owl System.
• Investigation technique skills.
• Interviewing & recording skills.  
• Building collaborative
• relationships skills. Problem-solving skills.
• Communication skills (written & verbal).
• Analytical skills.
• Ability to work in multidisciplinary teams.
• Attention to detail.
• Professionalism.
• Honesty & Integrity.
• Proactive and resourceful.
• Team player.

Take note of the requirements regarding a new Z83 effective 1 January 2021 as per the DPSA regulations as well as all other requirements specified in the footer. Take note of Circular 19 of 2022 regarding the practice note on the Z83 application and completion thereof. The certification of all supporting documents will be expected of the shortlisted candidates only.

Interviews may be conducted via a virtual medium which will be discussed with each shortlisted applicant. The applicant should have the necessary data and equipment for this purpose. Correspondence will only be conducted with the short-listed candidates. If you have not been contacted within six (6) months after the closing date of this advertisement, please accept that your application was unsuccessful.

SALARY: R218 064 per annum (Level 06), (basic salary)

CENTRE: Head Office Pretoria

ENQUIRIES: Ms. Mapule Mahlangu Tel No: 012 399 2639.

Application Enquiries: Ms. Koena Tibane Tel No: 011 – 941 1953 / 086 1999 960.