Customer Assistant - Wellness Warehouse

Wellness Warehouse was launched with the vision of creating a holistic health destination for conscious consumers wanting to live life well for themselves, their communities and the planet.

Rather than rest on our laurels, we are continuing to grow and evolve, offering an innovative and collaborative working environment that encourages individual and community development through ongoing learning.

Our talent strategy is to recruit people as brand ambassadors and change agents at every level of the business, empowering them through our Wellness Training Academy.

You’re perfect for the Wellness family if you have a passion for well-being, genuinely care about making a positive difference in people’s lives and are a motivated team player committed to exceptional customer service.

We invite you to join us on the wonderful Wellness journey!

As one of the TEAM

Our customer experience is always front of mind and is the Why behind what we do. As a customer assistant you will enjoy the variety of tasks performed in many areas of the store. Your contribution to the business will be to bring an organised and detail-orientated approach to your responsibility areas and a willingness to continually learn and collaborate with the rest of the team.

Direct experience of the individual / Behaviours

Organized

• A genuine ability to plan, organise and ensure processes and disciplines are followed

Detail Orientation

• Natural drive and excitement about paying attention to the detail with a strong emphasis on accuracy

Team Player

• Open to feedback and collaboration with an understanding of the importance of team interdependence

Customer Loyal

• A genuine love of being of service and delighting customers through experience and product

Willingness to Learn

• Open to continuous improvement through knowledge and skill development in the wellness sector

Responsibilities:

Your Strategic FOCUS AREAS

Customer Experience

• Professionalism, house-keeping, store look and feel, know layout of store to direct customers to products

Store Disciplines and Productivity

• Opening & closing procedures, ticketing, effective merchandising as per guidelines

Risk Management

• Stock control - accurate receiving and checking of all store deliveries as per store manual, stock counts & product expiry checks / Cash handling - assist with POS and cash ups

Qualifications and Additional Information:

We OFFER

• Competitive, market-related salaries based on skills and experience
• Remuneration based on a ‘cost to company’ model
• Provident fund, death and disability cover (permanent team members)
• Performance incentives
• Team member discounts on in-store and online purchases
• Bonus birthday leave day
• Exceptional training and knowledge acquisition through our in-house Wellness Training Academy
• Exceptional product training with suppliers of our key brands
• Free Wellness Healthy Happenings event access
• Involvement with a community of people who really care about making a difference in the world

We ASK

• Grade 12
• A minimum 1-year retail experience would be advantageous
• A genuine interest in health and wellness - brand ambassadors
• Basic computer literacy
• Very good written and verbal communication skills
• Ability and willingness to work weekends and extended retail hours
• Competency Assessment Achieved