Hybrid Technician - Fidelity Services Group

A Technician at this level is suitably qualified and experienced (to the Company’s standard) to install domestic, commercial and special project ADVANCED alarm systems, as well as ADVANCED CCTV, Intercom, and Access Control systems. He/she can perform on-site programming and testing of such systems and perform advanced fault finding.

He/she can also install radio, telephone, GSM & IP communication devices as well as perform integration of these various systems. This individual has a higher level of Computer literacy & skill and has the ability to act in a supervisory role.

DUTIES

• Perform alarm installations as per the quotation
• Program alarm panels/system as per specifications
• Issue clients with quotes on-site for additional equipment if necessary
• Plan the cable runs with the wireman
• Obtain customer codes before attending a call daily and when on Standby
• Complete handovers
• Complete invoices and job cards after every installation
• Provide feedback to the Manager / Supervisor and Call Centre upon completion of a call
• Ensure that installation corresponds to Sales Rep’s quotation
• Ensure that alarms are programmed according to ADT-prescribed standard
• Ensure that the correct details are quoted
• Adhere to Zero Harm requirements at all times
• Ensure that the correct customer details are obtained prior to attending the call
• Ensure that handovers, invoices and job cards are completed accurately and within prescribed standards
• Ensure that feedback is provided timeously to the relevant parties

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JOB REQUIREMENTS & OTHER ATTRIBUTES:

• Valid driver’s licence essential
• Must be PSIRA registered (Grade C)
• Sound knowledge of DSC, FBI, CADDX, IDS, Paradox and Telecom systems
• Sound Knowledge of CCTV, Intercom systems and access control advantageous
• Able to work on standby as and when required

QUALIFICATIONS & EXPERIENCE:

• Matric
• Minimum 4 years experience as an alarm technician
• Previous programming, wiring, installations and fault-finding experience