Dis-Chem Pharmacies General Workers / Cleaners Jobs in KwaZulu-Natal
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Dis-Chem Pharmacies requires an experienced Online Picker for their Cornubia Store. To assist in maintaining the effective in store operation of the Dis-Chem Online Store Click and Collect System by ensuring the efficient and accurate picking and packing of stock in line with Dis-Chem standard operational procedures, requirements and customer needs.
Administration:
- Assist Online Administrator in keeping accurate records of all Click and Collect orders received, picked, packed and released to customers.
- Report any system issues as per Dis-Chem standard operating procedures.
- Report ‘out of stock lines to the Online Administrator.
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Stock Control:
- Ensure all orders are correctly picked and packed as per picking slip to avoid any customer discrepancies.
- Ensure customer orders are ready for collection before the customer visits the store to collect their goods purchased.
- Execute all purchases based on standard and consistent Dis-Chem operating procedures.
- Maintain operational standards throughout the picking & packing process.
- Assist with weighing and shipping of orders.
- Transfer shipped parcels into storage area and assist loading boxes into Courier vehicles upon request.
Customer Service:
- Resolve any customer queries in the fastest most appropriate way possible.
- Inform management of any customer discrepancies as soon as possible to enhance customer satisfaction.
- Constantly and actively strive to improve productivity of the department within the store including engagement and retention of customers regarding Click and Collect.
Communication:
- Give Online Administrator & Online Supervisor regular and up to date feedback regarding Click and Collect operations.
Competencies:
Essential:
- Recognises the need for procedures and follows relevant procedures.
- Addresses customer questions in a timely manner.
- Ensures products and services comply with customer requirements.
- Conveys ideas and facts verbally using language.
- Maintains confidentiality and meets own commitments.
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Special conditions of employment:
- Willing and able to work retail hours
- Reliable transport and/or reside in close proximity to the store
- South African citizen
- Clear credit and criminal records
Remuneration and benefits:
- Market-related salary
- Medical aid
- Provident fund
- Staff account
Essential:
- Grade 12 / Matric
- 1 – 2 years of work-related experience
- Computer literate – MS Office
- Strong command of the English language
- Basic customer service
- Willing and able to work retail hours
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