General Worker - Achievement Awards Group

Achievement Awards Group is looking to recruit a general worker with a vehicle and valid driver's licence to deliver best-in-class services in our supply chain and facilities division.

We are looking for customer-centric, goal-orientated, engaged, and motivated individuals to provide a magical experience to our clients and customers at every touchpoint.

The role is based at our Westlake business campus and will report directly to the facilities manager.

What is expected from you?

The admin and facilities support clerk will provide all-around warehousing (picking, packing and dispatching), administration services, and facilities support to the business, clients, and its customers.

Duties will include but not be limited to:

• Sorting and packing, dispatching, receiving, and picking up merchandise.
• Managing and facilitating the card dispatches and the management of the relationship with the courier company.
• Assisting with maintenance (painting/moves), collection of the post, procurement of stock, stand-by shifts (evening/weekends and public holidays) filing generators etc.
  
  

This position is accountable for:

• Sorting parcels received from stakeholders and checking relevant information on the documentation received
• Ensuring that correct items (quantity, model and item key code) have been picked and are packed correctly
• Dispatching of parcels by accurately attaching the labels / letters to the assigned parcel
• Ensures that all parcels (merchandise and cards) in the queuing system are dispatched on time and to the correct destination
• Accurately capture picking slips into the relevant system and review courier dispatch reports
• Produce manifest for deliveries and ensuring the collecting courier signs the manifest
• Receiving of goods, checking against invoice to ensure correct quantity and signing delivery note
• Manage the movement of goods received from receiving to marking bin
• Sort picking letters according to supplier and scan items from relevant bin to tiered trolley, attaching picking slip
• Pack parcel by checking picked goods against picking slip, ensuring accuracy of quantity, item code, etc
• Pack items according to packing standards and product requirements
• Place picking letter inside the parcel, label in demarcated area outside the parcel and ready for dispatch
• Resolving queries related to receipt, dispatch and deliveries
• Monitoring action list daily, and taking appropriate action
• Adhering to and implementing all relevant procedures
• Documenting and escalating exceptions and discrepancies to management
• Ensuring stock room is cleared and organised within the agreed timeframes
• Keeping track of all orders to ensure that all items are dispatched within the agreed timeframes
• Completing stock takes as and when required (merchandise and Card)
• Providing feedback on or logging queries on the relevant systems
• General assistance with the facilities (paint, moves)
• Collection of post
• Procurement at various suppliers
• Assisting with the filling of generators
• Stand-by assistance
• Locking of the buildings (evening, weekends)
  
  

Knowledge, skills and attributes:

• Knowledge of warehousing, supply chain administration processes
• Attention to detail
• Ability to work in a team and independently
• Planning and organising ability
• Systems knowledge
• Product knowledge
• Good customer service orientation
• Problem-solving ability
  
  

Education and experience:

• Matric or equivalent NQF 4
• Available Vehicle with a valid driver's licence essential.
• Two years experience in warehouse administration, e.g. receiving, dispatching, picking, packing, and general worker assistance
• Experience working with a variety of stakeholders internal and external to the organisation
  
  

Job-related knowledge and skills:

• Tactical planning
• MS Office 365
• Warehouse administration
• Customer service orientation
  
  

Competencies required (non-negotiable):

• Stakeholder relationship management
• Actively seeks information from others to complete work activities.
• Comfortable with one-on-one relationships.
• Disseminates information to specific stakeholders to educate them about the organisation's programmes and services.
• Treats others with respect.
• Problem-solving and analysis