Marriott International Hospitality / Hotel / Restaurant Jobs in Cape Town
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Reporting to the Food & Beverage Manager, the successful incumbent will be responsible to perform administrative related tasks as well as support the Food & Beverage operations as per operational requirements, whilst maintaining the quality and standards of the Westin Cape Town Hotel in accordance with Marriott International Policies and Procedures within a pressurized environment.
Key Responsibilities
- Assist with payroll management, leave process applications, all data gathering processes related to the F&B department.
- Responsible for providing administrative support for F&B operations.
- Deliver an excellent Guest and Member experience.
- Provide accurate verbal and written translation as and when needed in dealing with various situations with Associates, Guests, and Suppliers
- Assist with menu translation, design, and printing for all outlets and banquet.
- Assess quality control and adhere to service standards
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- Assist with Human resource administration – payroll procedure, casual productivity, trainee internships, uniform controls
- Assist with collating and maintaining training registers and files to ensure compliance with audit requirements
- Assist F&B Operations when needed in delivering exceptional guest services.
- Maintain the strictest confidentiality at all times on all matters
- Maintain and coordinate learning and development and Health and safety files
- Administer and support of workplace policies and procedures.
- Practices and ensure the adherence to Health, Safety and Fire regulations
- Assist the F & B Management in the tracking all active projects
- Ensure all operational administration is kept current, and planning and delegation of duties is successfully executed.
- Gathering, collating, recording and filing of all correspondence – internal and external.
- Assist with the communication, collaboration and planning with all relevant parties.
- Assist in other duties as and when assigned to within the F & B operation.
- Record, collate and filing of all internal/external correspondence - Minutes of meetings, daily and function meetings, price updates and order sheets, diligence recording, training records and general filing.
- Assist in other duties as and when assigned to within the Food & Beverage operation
Required Experience & Qualifications
- Recognised Hospitality qualification
- At least two years’ experience in a similar role within a Food & Beverage operations hotel environment
- Professional disposition and positive attitude
- Ability to work within a pressurized environment
- Proactive, self-motivated Individual with good professional work ethic.
- Good interpersonal skills and communication, guest centric
- Excellent communication and interpersonal skills.
- Excellent telephone and email etiquette
- Strong planning and organizing skills
- Good conflict-resolution and problem-solving skills
- Attention to detail and strong administrative skills
- Results and deadline driven
- Ability to work methodical and systematic
- Ability to use Initiative and be proactive
- Ability to work without supervision and within a team
- Extensive working knowledge in MS Office in all MS office applications e.g. Word, Excel, Outlook, PowerPoint
- Diligence, attention to detail and being proactive with the ability to use initiative and work unsupervised is essential.
- Ability to converse and speak the English language in a professional manner.
- Strong verbal and writing skills
- Good understanding of the Food & Beverage operational environment
- Experience with OE stock takes the procedure
- Knowledge of food & beverage hygiene standards and diligence reporting
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