Shoprite Group Security / Intelligence Jobs in Western Cape
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The purpose of the Command Centre Team Lead is to provide support in all Security Command Centre operations, liaising with Command Centre Managers, and Road Seniors as well as coordinating junior operators’ activities. The role works closely with the technical teams and assists with the maintenance of stores and the functioning of the CCTV systems. The Command Centre Team Lead ensures that all requests for assistance are attended to, and operational effectiveness is achieved.
Job Category: Finance
Job Objectives
- Execute administrative processes across relevant Loss Prevention Management functions according to policies and procedures.
- Responsible for end-to-end daily reporting, liaising with various stakeholders across the relevant Loss.
- Escalate any security risks that pose threat to the command Centre security, and identify any unauthorized person who enters the command centre.
- Assist in monitoring, evaluating, maintaining, and reviewing the CCTV systems to notice ongoing and/or potential security issues and communicate them further according to procedures and instructions.
- Work closely with the Command Centre Manager and all stakeholders assessing all risks (operational and data protection compliance) identified, and monitored, mitigating controls are implemented and operational effectiveness is reported.
- Provide assistance in the duty roster compilation and dispatch resources accordingly, guide and coach staff members to understand the shift requirements.
- Communicate with all operational components ie Road seniors via telephone or radio, regularly, providing support in the disaster prevention measures development according to the procedure.
- Ensure that all agreed procedures are duly executed by the Operational Component and report all discrepancies to the management team.
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Qualifications
- Matric or related (essential)
Experience
- + 2 years of CCTV /Control Room experience (essential)
Knowledge and Skills
- Fleet & Tracking skills are advantageous.
- Technical know-how is advantageous.
- Solid proficiency in MS Office 365 with well-developed Excel skills – (essential).
- Communication and reporting skills – Able to convey information and data accurately, and succinctly in a meaningful way.
- Planning and organising with time management – Able to prioritise and execute multiple high-volume projects simultaneously in a fast-paced environment. Identify urgent and important tasks and priorities to ensure operational delivery.
- Decision making - Able to mobilise the actions of others by removing barriers to execution and making clear and timeous decisions.
- Considers relevant stakeholders in decision-making. Takes responsible risks to improve services and achieve goals.
- Results-oriented and quality-focused, set stretch goals for self and others while remaining focused in a demanding environment and working tenaciously toward meeting exceeding expectations within quality standards.
- Using computers to process data and information - Utilisation of computers and relevant computer programmes to input, process, analyse and use data and information.
- Teamwork - participates as an active and contributing member of a team to achieve team goals. Works cooperatively with other team members, involves others, shares information as appropriate, and shares credit for team accomplishments.
- Continuous learning - demonstrates an eagerness to acquire the necessary technical knowledge, skills, and judgment to accomplish a result or to serve a customer’s needs effectively. Has the desire and drive to acquire the knowledge and skills necessary to perform the job more effectively.
- Motivated self-starter, with personal drive and energy and strong integrity – Takes accountability for actions and mistakes, pre-empting possible risks and escalating to the necessary reporting channels.
- Collaborative partnering – Confident communicator with good interpersonal skills and the ability to build meaningful, sound relationships both internally and externally. Manages client expectations well.
- Customer orientated - Committed to providing high-quality customer service. Ensures customer needs are understood, and problems are timeously. resolved, and expectations met.
- Drive for operational excellence and continuous improvement – Sets stretch goals for self and others while working tenaciously toward meeting and exceeding expectations within quality standards.
- Initiates action to improve business processes; using appropriate methods to identify opportunities, implement solutions, and measure impact.
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