Driver Operations Team Lead: Mr D - Takealot

Mr D, a division of takealot.com, is looking for a highly talented Driver Operations Team Lead to join our team in Johannesburg.

We are a young, dynamic, hyper-growth company looking for smart, creative, hard-working people with integrity to join us!

Think you've been challenged before? Think again!

• Scale: Show the millions of Mr D customers what you can do
• Learn: We work with the best of the best, and then some.
• Grow: Expand your career in the fast-growing Takealot Group: takealot.com, Superbalist.com and Mr D. We like to promote from within: Here's your chance.

This position reports to the Driver Operations Manager of Mr D.

Your responsibilities will include:

• Directly managing a team of Driver Operations Coordinators.
• Performance review and setting of targets of the Driver Operations Coordinators.
• Building a team of Driver Operations Coordinators.
• Implementing processes related to the recruitment, onboarding, training and operational management of drivers.
• Monitoring and reacting to relevant driver operational metrics.
• Helping the business improve its processes.
• Scouting locations suitable for training and onboarding of drivers.
• Supporting with the recruitment, onboarding and training of new drivers.
• Maintaining driver records and ensuring process adherence by the driver coordinators in relation to record keeping.
• Helping the Mr D driver recruitment teams unlock driver supply channels.
• Gaining on the ground insights on food delivery driver trends.
• Travelling locally within the region assigned to you.
• Supporting with the handing out of driver uniforms and hotbags.
• Supporting with driver compliance checks.
• Activating drivers at training locations (this includes public spaces) before shifts till early/late in the evening including weekends where required.
• Being on standby for call out driver support and dispute resolution till the end of Mr D operating hours including weekends where required.
• Supporting and facilitating an efficient driver complaints investigation channel.

Skills & Attributes required:

• Able to deal with people from various levels
• Strong coordinating skills
• Outgoing in nature and willing to approach people
• Willingness to share knowledge and develop people
• Able to work under pressure
• Self-motivated, self-monitoring & self-disciplined
• Dynamic & energetic
• Excellent Communication Skills
• Fluent in English
• Conversational knowledge of Zulu, Xhosa and/or other African languages is considered an advantage
• Able to motivate and lead teams
• Learning agility & adaptability
• High degree of personal motivation and resilience

Qualifications:

• Matric qualification
• Tertiary qualification would be advantageous
• Experience with leading operational teams (5+ reports)
• Minimum 1-2 years proven working experience in a relevant role
• Valid drivers license and own transport

Other Requirements:

• Access to own Android Smartphone