South African Qualifications Authority Customer Care / Call Centre Jobs in Gauteng
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Duties:
The key performance areas of this position are:
- Provide excellent customer service to visitors and clients
- Direct visitors and clients to the appropriate units
- Attend to client enquiries and complaints and redirect to the relevant unit to be addressed
- Deal with deliveries to reception as per the procedure
- Handle incoming calls and forward them to the relevant unit to be addressed
- Assist with logging facilities management calls and monitoring progress as and when required.
- Assist visitors with information on SAQA as required according to the procedure
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Requirements are:
- The most eligible candidate must hold an appropriate recognised qualification at NQF Level 4 on the 10 Level NQF.
- An NQF Level 5 qualification will be an added advantage.
- A year’s experience as a receptionist will be an added advantage.
- The incumbent must have a good knowledge of SAQA policies and procedures, NQF, and related legislation.
- Excellent verbal and written communication, customer orientation, and attention to detail should be among the strengths of those aspiring for this appointment.
All-Inclusive Salary package (R): R 269 214 – R 317 127 per annum
Benefits: The successful candidate may structure the total package for a 13th cheque. Housing, medical aid, and pension allowance is included in the total package.
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