Customer Service Administrator - South African Qualifications Authority (SAQA)

Duties:

The key performance areas of this position are:

• Provide excellent customer service to visitors and clients
• Direct visitors and clients to the appropriate units
• Attend to client enquiries and complaints and redirect to the relevant unit to be addressed
• Deal with deliveries to reception as per the procedure
• Handle incoming calls and forward them to the relevant unit to be addressed
• Assist with logging facilities management calls and monitoring progress as and when required.
• Assist visitors with information on SAQA as required according to the procedure

Requirements are:

• The most eligible candidate must hold an appropriate recognised qualification at NQF Level 4 on the 10 Level NQF.
• An NQF Level 5 qualification will be an added advantage.
• A year’s experience as a receptionist will be an added advantage.
• The incumbent must have a good knowledge of SAQA policies and procedures, NQF, and related legislation.
• Excellent verbal and written communication, customer orientation, and attention to detail should be among the strengths of those aspiring for this appointment.

All-Inclusive Salary package (R): R 269 214 – R 317 127 per annum

Benefits: The successful candidate may structure the total package for a 13th cheque. Housing, medical aid, and pension allowance is included in the total package.