Customer Services Clerk - Absa Bank

eg. Accountant or Accounting or Kempinski



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Job Description: Responsibilities & Requirements


Job Summary

To deliver customer support services to enhance the customer experience through the execution of predefined objectives as per agreed standard operating procedures (SOPs). Selecting this role has a compensation & benefit impact in Seychelles. Please contact Reward for details.

Job Description

  • Customer Service: Respond efficiently, accurately and courteously to all customer service matters, complaints, requests
  • Support the development and maintenance of processes in the Customer Services Centre: Adhere to all processes in the CMP Customer Services centre and identify opportunities to improve Client Servicing processes
  •  Monitor and control risk associated with the Customer: Ensure that all activities performed in providing Customer Services comply in all respects with Absa's risk and compliance policies and procedures as well as legal and regulatory requirements


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  •  Stakeholder Management: Establish and maintain good professional relationships with relevant stakeholders so as to remain abreast of their needs and issues and respond rapidly and effectively
  •  Self-development: Owning and being proactive about own training and development 

Education

  • Further Education and Training Certificate (FETC): Business, Commerce and Management Studies (Required)
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