Cashbuild Administrative / Secretarial Jobs in Gauteng
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Description
Ensure comprehensive Customer Service in the Store. Loading and merchandising of stock, shelf price labelling and housekeeping within a designated area of responsibility.
Job Description
Customer Service
- Acknowledge all Customers and determine their needs
- Advise Customers correctly on the product
- Assist Customers with any product queries
- Assist with Customer complaints timely
- Add on sales, e.g. paint v/s paint brushes, thinners, etc.
- Ensure efficient Customer service by ensuring that Customers purchases are loaded without any delays
- Ensure Customer's purchases are loaded carefully without damaging the goods or the Customers vehicle
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- Advise Customers on the additional services provided:
- Delivery service/bulk deposits
- Glass Cutting
- Plan reading
- Credit programmes
- Special orders
- Trusses
- Distant ordering
- VIC Customer Programme
- Must be certified in Product Knowledge
- Must be available in the aisle of responsibility
Housekeeping
- Ensure that your area is free of obstacles, the stock is merchandised immediately after being received and that Customers can enter and leave your aisle without any risk of injury or irritation.
- Correct shelf price labelling within the area of responsibility.
- Ensure the Checklist is completed as required when on duty with Canteen and Toilet / Showers schedule
Safety (OHSA) Requirements
- Safety (OHSA) compliance (e.g., use of safety gear, ensure Customer, and staff safety) within area of responsibility
- Ensure area of responsibility (racking and bulk) stock merchandised safe to Customers and Colleagues to move safely within Store
- Report any discrepancies to the Store Manager
Ready for Business
- Adhere to Ready for Business and Beyond my Control as per the CB Way
Loss Prevention and Security
- Identify any gaps in the displays, investigate causes and report any concerns to management
- Be aware of suspicious behaviours or people and report any suspicions to management
- No product to be loaded for a Customer without proof of purchase or required documentation
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Requirements
- Grade 12 or minimum of 1 year of work-related experience
- Ability to communicate in English and the dominant language is spoken in the geographical area where the position is available
- Ability to perform basic calculations accurately
- Must be willing to work shifts, weekends, and Public Holidays
- Must be able to work under pressure