Job Description: Responsibilities, Qualifications, and Necessary Skills
Customer Care / Call Centre Jobs In South Africa 2024Jobs In KwaZulu-Natal 2024
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JOB DESCRIPTION
To provide a proficient reception function in support of the Branch team. To identify the customer's needs, record, monitor and facilitate the intermediate between the customer and the sales consultant team and to maintain a high level of integrity and ethical standards.
QUALIFICATIONS
Minimum Qualifications
- Secondary / High school / A levels / Matric
Experience
- Personal and Business Banking
- Sales and Service
- 1-2 years of Branch banking experience, exposure to enquiries and query management.
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ADDITIONAL INFORMATION
Behavioural Competencies
- Documenting Facts
- Interpreting Data
- Interacting with People
- Showing Composure
- Thinking Positively
Technical Competencies
- Banking Process & Procedures
- Client Servicing
- Product Knowledge (Consumer Banking)
- Customer Reception and Channelling
- Producing Output
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