Standard Bank Group Customer Care / Call Centre Jobs in KwaZulu-Natal
1. Patiently scroll down and read the job description below.
2. Scroll down and find how to apply or mode of application for this job after the job description.
3. Carefully follow the instructions on how to apply.
4. Always apply for a job by attaching CV with a Cover Letter / Application Letter.
JOB DESCRIPTION
To provide a proficient reception function in support of the Branch team. To identify the customer's needs, record, monitor and facilitate the intermediate between the customer and the sales consultant team and to maintain a high level of integrity and ethical standards.
QUALIFICATIONS
Minimum Qualifications
- Secondary / High school / A levels / Matric
Experience
- Personal and Business Banking
- Sales and Service
- 1-2 years of Branch banking experience, exposure to enquiries and query management.
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ADDITIONAL INFORMATION
Behavioural Competencies
- Documenting Facts
- Interpreting Data
- Interacting with People
- Showing Composure
- Thinking Positively
Technical Competencies
- Banking Process & Procedures
- Client Servicing
- Product Knowledge (Consumer Banking)
- Customer Reception and Channelling
- Producing Output