Fidelity Services Group Engineering / Technical Jobs in Gauteng
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The main purpose of the job: To install electronic alarms and security equipment for domestic, commercial, and industrial sectors.
Technical duties:
- Perform alarm installations as per the quotation
- Program alarm panels/system as per specifications
- Issue clients with quotes on-site for additional equipment if necessary
- Plan the cable runs with the wireman
- Obtain customer codes before attending a call daily and when on Standby
- Complete handovers
- Complete invoices and job cards after every installation
- Provide feedback to the Manager / Supervisor and Call Centre upon completion of a call
Performance Standards:
- Ensure that installation corresponds to Sales Rep’s quotation
- Ensure that alarms are programmed according to ADT-prescribed standards
- Ensure that the correct details are quoted
- Adhere to SHE requirements at all times
- Ensure that the correct customer details are obtained prior to attending the call
- Ensure that handovers, invoices, and job cards are completed accurately and within prescribed standards
- Ensure that feedback is provided timeously to the relevant parties
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General Duties:
- Download cites every morning
- Keep stock up to date and assist storeman with stock take
- Keep the company vehicle clean
- Submit petrol slips
Performance Standards:
- Ensure that stock is up to date at
- Ensure that stock is up to date at all times and report any discrepancies
- Ensure that the company vehicle is clean at all times
- Ensure that petrol slips are submitted weekly
Qualification & experience:
- Matric or equivalent
- Minimum 5 years experience as an alarm technician
- Extensive programming, wiring, installations, and fault-finding experience
Job requirements & other attributes:
- Valid driver’s license essential
- Must be PSIRA registered (Grade C)
- Sound knowledge of DSC, FBI, CADDX, IDS, Paradox, and Telecom systems
- Knowledge of CCTV, Intercom systems, and access control advantageous
- Able to work on standby as and when required
Competencies (Technical & Behavioural):
- Action Oriented
- Priority setting
- Customer Focus
- Planning
- Interpersonal savvy
- Approachability
- Functional / Technical Skills
- Delegation
- Integrity and Trust
- Informing
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Internal clients:
- Installations
- Servicing
- Investigations
- Operations
- Technical Trainer
External clients:
- FADT customers
- Suppliers
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