Alarm Installation Technician - Fidelity Services Group

The main purpose of the job: To install electronic alarms and security equipment for domestic, commercial, and industrial sectors.

Technical duties:

• Perform alarm installations as per the quotation
• Program alarm panels/system as per specifications
• Issue clients with quotes on-site for additional equipment if necessary
• Plan the cable runs with the wireman
• Obtain customer codes before attending a call daily and when on Standby
• Complete handovers
• Complete invoices and job cards after every installation
• Provide feedback to the Manager / Supervisor and Call Centre upon completion of a call

Performance Standards:

• Ensure that installation corresponds to Sales Rep’s quotation
• Ensure that alarms are programmed according to ADT-prescribed standards
• Ensure that the correct details are quoted
• Adhere to SHE requirements at all times
• Ensure that the correct customer details are obtained prior to attending the call
• Ensure that handovers, invoices, and job cards are completed accurately and within prescribed standards
• Ensure that feedback is provided timeously to the relevant parties

General Duties:

• Download cites every morning
• Keep stock up to date and assist storeman with stock take
• Keep the company vehicle clean
• Submit petrol slips

Performance Standards:

• Ensure that stock is up to date at
• Ensure that stock is up to date at all times and report any discrepancies
• Ensure that the company vehicle is clean at all times
• Ensure that petrol slips are submitted weekly

Qualification & experience:

• Matric or equivalent
• Minimum 5 years experience as an alarm technician
• Extensive programming, wiring, installations, and fault-finding experience

Job requirements & other attributes:

• Valid driver’s license essential
• Must be PSIRA registered (Grade C)
• Sound knowledge of DSC, FBI, CADDX, IDS, Paradox, and Telecom systems
• Knowledge of CCTV, Intercom systems, and access control advantageous
• Able to work on standby as and when required

Competencies (Technical & Behavioural):

• Action Oriented
• Priority setting
• Customer Focus
• Planning
• Interpersonal savvy
• Approachability
• Functional / Technical Skills
• Delegation
• Integrity and Trust
• Informing

Internal clients:

• Installations
• Servicing
• Investigations
• Operations
• Technical Trainer

External clients:

• FADT customers
• Suppliers