IM Site Specialist - Anglo American

The purpose of this position is to own stakeholder relationships and service delivery for commercial and Operational Technology systems within Global IM for their relevant sites and regions.

Key responsibilities:

• Seek advice from centralised competencies, industry experts, and operational expert teams.
• Implemented and Support Commercial and Operational technology principles, standards, and designs for operations.
• Support the prioritisation of localised IM (Commercial and OT) Solution “Demand Requests” and ensure resourcing synergies are captured across sites.
• Manage and take responsibility for the overall remediation of all IM critical service disrupting incidents (including RCA and remediation plans and actions).
• Ensure Global IM services are delivered according to standard operating procedures and agreed Service Level Agreements (SLA)
• Focus on global IM customer service, troubleshooting, and immediate time-bound response for the Global IM users
• Monitor the performance, cost, and demand within the business economic context and approve budgets in the Global IM environment
• Identify service improvement opportunities from data trend analysis and Global IM customer input/need.
• Prepare and distribute IM monthly performance reports
• Ensure effective Global IM change management processes are in place for any new infrastructure or system changes at the site and regional levels
• Understand technological trends in Global IM and use this to propose solutions to business, in conjunction with the relevant Technical Specialists
• Coordinate communication with all business areas that impact the Global IM project processes, budgets, and site risk assessments.
• Adhere to the safety protocol in the region and be a safety leader for all Global IM activities.

Qualifications

• An undergraduate qualification (bachelor’s degree or equivalent) in the relevant IT /IM Discipline and Technical
• Desirable: It would be advantageous to have a postgraduate qualification in the related IM discipline OR a proven track record of extensive practical experience in a role and context of similar complexity.

Additional Information

Who we are

We aim to lead the industry by pursuing ever safer and more responsible ways of working, demonstrating integrity and showing care and respect for people and the planet. That means we are constantly seeking new opportunities to mine and process our products sustainably, using less water, less energy and more precise extraction technologies.

As the custodians of coal and other precious natural resources – diamonds (through De Beers), copper, platinum and other precious metals, iron ore and nickel – our extraordinary teams work safely and collaboratively, with the utmost consideration for local communities, our customers and the world at large.

What we offer

When you join Anglo American, you can expect to enjoy a competitive salary and benefits package. But more than this, you’ll find yourself in an environment where the opportunities for learning and growth are second to none. From technical training to leadership programmes, we bring out the best in our people. There are plenty of opportunities to move onwards and upwards too. We’re a large, successful multinational company – and we’re still growing all the time.