Shoprite Group IT / Telecom Jobs in Western Cape
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The purpose of the Trainee Operator is to provide first-line technical support and problem-solving. The Trainee Operator is a highly collaborative role, partnering with internal and external stakeholders to understand their needs to deliver the right solutions while acting as a trusted partner. The role assists with monitoring the health of the data centre and escalating when necessary.
Reporting to the Team Leader, the role is accountable for participating in the required support activities.
Job Category: IT
Job Objectives
- Maintain frequent and timeous monitoring of operating systems.
- Support the team with Monitoring and executing system backups.
- Monitoring of store data interchange.
- Assist with the recovery of data and disaster recovery.
- Support generator and UPS testing.
- Proactively work to support the team in the achievement of ensuring backup media is moved off-site.
- Ensure operation of network and system monitoring systems for stakeholders.
- Continuously monitoring of client’s infrastructure.
- Timeously responding to exceptions according to SLA.
- Participate in System and Server Monitoring.
- Develop an awareness of a wide spectrum of IT technologies.
- Perform additional duties and responsibilities when requested.
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Qualifications
- Grade 12 - (essential).
- Certificate, Degree or Diploma in Computer Science, Information Technology, Networking, Database or a related field - (beneficial).
Experience
- Exposure to monitoring and operational tools such as SAP and Linux - (beneficial)
- Proficiency in MS Office 365 with basic Excel skills – (essential).
Knowledge and Skills
Required skills:
- High level of self-motivation and drive to set, meet and exceed on goals and expectations.?
- Curious and willing to learn – Proactively identifies new areas for learning; seizes learning opportunities and actively uses newly gained knowledge and skill on the job.?
- Good communication skills – Communicates well both verbally and in writing. Able to explain and simply technical concepts and confidently convey information to stakeholders. Able to compile well-developed and visual reports.
- Able to work under pressure and under tight time constraints in a high-volume, fast-moving environment.
- Creativity and Innovation - Approaches situations with an open mind and demonstrates a unique way to solve problems as opposed to relying on others.
- Use data to investigate problems, detect patterns and extrapolate insights.
- Stay updated on the latest research and developments in Information Technology and adjacent fields to ensure the latest technology, techniques, and methods are always applied.
- Has integrity and takes accountability for actions and mistakes.
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ROLE CHARACTERISTICS:
- Must be able and willing to work on a rotational shift plan which includes; night work, weekends & Public holidays (24/7).
- Preferably own transport.
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