General Sales Assistant: Maponya - Spitz Group

Main Purpose:

To ensure the highest standards of customer service are delivered, responsible for assisting customers and meeting set targets.

Line Manager: Store Manager

Job Specification:

Key Performance Areas:

Cash control

• Perform cash desk function
• Cash control and banking processes are followed daily
• 0 cash variances maintained
• Manual transactions are accurately recorded

Stock Control

• Stock management processes are followed daily
• Customer orders are followed up
• Weekly stock counts are conducted accurately
• Storeroom department in good condition
• The shoe pairing exercise is completed weekly

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Customer Service

• Provide excellent customer service
• Internal & external customer relationship building
• Maintain good customer relationships
• Product knowledge

Minimum Requirements:

Experience:

• Minimum 1 year retail experience

Qualifications:

• Complete Matric/Grade 12

Additional Requirements:

• Retail administration disciplines
• Stock & cash management
• Product knowledge
• Sales knowledge and selling skills
• Knowledge and understanding of policies and procedures pertaining to the cash desk, stockroom, admin and all other relevant policies
• Numerical ability

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Competencies:

• Minimising Risk
• Meeting Deadlines
• Planning & Organising
• Thinking Analytically
• Building Relationships
• Attention to Detail
• Understanding Others
• Influencing Others