Sales Representative I: Car Sales x2 - Avis

Full Job Description

Key deliverables and outputs

• Meet and greet customers
• Establish customer needs and present suitable options
• Introduce the customer to F & I Business Manager (Range: finance application, VAPS)
• If the sale is successful, complete the Offer to Purchase with the customer and obtain relevant documentation as per the procedure
• Arrange a demo or test drive for the customer as per the procedure
• Prepare the Deal file and hand it over to F & I Business & Branch Manager for sign off
• Continuously follow up with F & I Business Manager on finance status and keep customers informed
• Once finance is approved, prepare the vehicle and schedule the date of delivery with the customer
• Explain the 30-day exchange plan to the customer
• Ensure all fitments are completed prior to delivery
• Complete a VTC for delivery of the vehicle and obtain authorising signature
• Deliver vehicle, explain features and hand over associated documents and keys as per procedure
• Obtain the signature of the customer and file the completed Deal file
• Follow up post-delivery with the customer as per procedure
• Follow up on leads within 1 hour
• Knowledge of vehicles and Avis Car Sales products and services must be current
• Register vehicle and obtain license plates prior to delivery
• MIO forms are completed for every sale and filed in the Deal file
• Ensure all outwork have a matching order and the invoice is received upon completion of work
• Complete daily activity sheets and present progress to the manager weekly
• Obtain trade-in evaluation from the manager and inform the customer of an offer for the vehicle
• Complete forms, collect relevant documents and ensure settlements are done timeously as per the procedure for trade-in vehicles
• Follow up on pay-out from banks as per procedure
• All queries are responded to within a same day
• All customer complaints are communicated to the manager and resolved the same day
• CSI follow-ups are actioned monthly as provided by the Manager
• Inspect the cleanliness of vehicles prior to delivery and of vehicles parked on the showroom floor
• Stock on the showroom floor is presented and priced correctly
• The showroom and workstations are kept clean and tidy
• All Deal files are accurately filed
• Attend Redline team meetings monthly
• Attend regional sales meeting quarterly

Academic Qualifications

Essential:

• Matric with minimum E aggregate
• Code 08 unendorsed driver’s license

Advantageous:

• Sales courses/certificates will be advantageous

Work Experience

Essential:

• Minimum 2 years of work experience
• Previous sales/ Vehicle sales experience preferably