Customer Collaboration Manager - Colgate Palmolive

We are Colgate - a caring, innovative growth company reimagining a healthier future for all people, their pets, and our planet. We are a leading global consumer products company with portfolios in Oral Care, Personal Care, Home Care and Pet Nutrition.

At Colgate, we have a purpose! Every day around the world, we transform the lives of hundreds of millions of people and pet families through groundbreaking innovation, outstanding products and nutrition, and committed people.

Our strong culture of collaboration, diversity, sustainability and inclusion is grounded in our core values of Caring, Global Teamwork and Continuous Improvement. Employees are rewarded by rich career development and career experiences. We pride ourselves on our focus on delivering high ethical standards, the richness that our diverse team brings, outstanding standards and our dedication to developing our employees.

With many local benefits such as Summer Hours, Wellbeing programs, access to discounted Product, medical & life insurance, improved superannuation to name a few!

Key Responsibilities:

• Engages in the order fulfillment process (order to cash) in order to ensure delivery of outstanding customer service to customers.
• Works with cross-functional teams on continuous Service Level improvement and elimination of customer supply chain inefficiencies.
• Drives the implementation of the Customer Engagement Supply Chain strategy with focus on collaborative end-to-end Supply Chain initiatives to foster mutual growth and profitability.
• Analyses KPI’s to understand service and efficiency trends and finds opportunities for improvement with customers based on the Customer Engagement Supply Chain Strategy and Advantage Survey results.
• Implements beneficial projects such as EDI, Collaborative Planning, VMI, Data Synchronization etc.
• Finds opportunities to optimize “Cost to Serve” and customer Minimum Order Value (MOV).
• Provides the CD teams an extensive support in all of the logistics aspects.
• Enforces Supply Chain Terms & Conditions with the Customer(s), in close collaboration with the CDT’s.
• Conducts CS&L meetings with customers and participates in customer agreements and contracts preparation.
• Effectively manages data flow, communication and processes associated with new and transitioning SKU’s, material status and ensures synchronization with customer’s database.
• Establishes relationships at multiple levels within the customers’ organizations to pursue CP objectives in term of KPIs.
• Seeks input from customers about their needs and expectations to continually improve Customer Service and Supply Chain performance.
• Identifies key issues customers face and the related implications for the Supply Chain.
• Communicates proactively with customers in case of supply chain issues in order to manage customer expectations.

Required Qualifications:

• A Bachelor's Degree
• Minimum 3 years of experience in Customer Service / Logistics / Supply Chain/Customer Development
• Proven experience in establishing relationships at senior levels with customers and working with cross-functional selling teams