Job Description: Responsibilities, Qualifications, and Necessary Skills
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DEPARTMENT: TECHNICAL
POSITION: TEMPORARY HYBRID TECHNICIAN
REPORTS TO: SENIOR SUPERVISOR
MAIN PURPOSE OF JOB: To install electronic alarms and security equipment for domestic, commercial and industrial sectors.
DUTIES:
- Conduct service calls/maintenance and repairs of alarms
- Program alarm panels
- Complete handovers and quotations
- Complete invoices and job cards after every service call
- Complete links up for new clients
- Re-programme alarm systems when the current alarm was part of a takeover
- Treat all clients with respect
- Always ensure neatness and full uniform
- Assist with any problems or complaints
- Give full feedback to clients where necessary
- Complete small installations as and when required
- Treat all clients with respect
- Always ensure neatness and full uniform
- Assist with any problems or complaints
- Give full feedback to clients where necessary
- Ensure the vehicle assigned to you is roadworthy and clean
- Check and inspect the vehicle thoroughly before leaving the office/hub
- Report all faults to the Senior Supervisor, Installations
- Complete a stock control check
- Complete daily drive sheets
- Complete job reports and technical invoice
- Quote clients on upgrades
- Conduct vehicle, electrical and ladder inspection checks and give feedback to Senior Supervisor, Service (Field Line Manager)
- Keep the company vehicle clean and tidy
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PERFORMANCE STANDARDS:
- Ensure that scheduled service call are attended or rescheduled accordingly
- Ensure that alarm panels are programmed with prescribed standards
- Ensure that documents are completed timeously and within prescribed standards
- Ensure that the alarm is programmed to ADT standards
- Ensure that all installations are completed to ADT standards
- Ensure that all customer queries are attended to
- Ensure that you are at your best behaviour when in public
- Ensure you are familiar with the company’s disciplinary code
- Ensure vehicles are in good running condition
- Ensure you obey all safety procedures while driving the vehicle.
- Ensure that drive sheets are completed accurately
- Ensure that all stock is available at all times and missing stock is reported immediately to the manager
- Ensure that job reports and technical invoices are completed accurately and timeously
- Ensure that inspection checks are completed on a weekly basis
- Ensure that quotes are completed accurately
- Ensure that the company vehicle is clean at all times
QUALIFICATION & EXPERIENCE:
- Matric
- Minimum 2 years experience as an alarm technician
- Previous programming, wiring, installations and fault-finding experience
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JOB REQUIREMENTS & OTHER ATTRIBUTES:
- Valid driver’s licence essential
- Must be PSIRA registered (Grade C)
- Knowledge of Listener advantageous
- Sound knowledge of DSC, FBI, CADDX, IDS, Paradox and Texecom systems
- Knowledge of CCTV, Intercom systems and access control advantageous
- Able to work standby as per duty sheet
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