Maersk Sales / Marketing / Retail Jobs in Cape Town
1. Patiently scroll down and read the job description below.
2. Scroll down and find how to apply or mode of application for this job after the job description.
3. Carefully follow the instructions on how to apply.
4. Always apply for a job by attaching CV with a Cover Letter / Application Letter.
This role has overall sales responsibility for customer relationships and the performance of an assigned customer portfolio in a large cluster/large geographical area.
- To maintain and grow customers that are aligned to Maersk's vision and growth strategy.
- To deliver volume and revenue targets in ocean and logistics for allocated customers.
- To ensure customer satisfaction achieved in allocated customers.
- To manage sales pipeline, segmentation, and accurate forecasting.
- To monitor performance against KPI and take corrective action where necessary.
- To develop specialist knowledge around Reefer products and technologies allowing him/her to propose superior services to Reefer customers.
ADVERTISEMENT - CONTINUE READING BELOW
Key Responsibilities
- Manage the selling process to external customers, including pricing contract negotiations.
- Identify account needs, opportunities and key buying factors for existing customers, and formalize those into account plans and strategies.
- Seek to continuously improve customer satisfaction.
- Ensure adequate update of Maersk IT Systems for which s/he has responsibility including pipeline, freetime, rates, rebates, etc.
- Own the overall customer relationship for existing customers, as well as potential new customers.
- Effectively handover to Customer Service, Operations, Finance, etc. for terms and conditions agreed with customers in their contracts.
- Actively engage Customer Service and operations into the customer relationship to ensure customers know relevant contact points in case of service failures.
- Provide service support and claims resolution for extraordinary issues
- Supervise timeous and correct payment of rebates agreed.
Skills required
- Prospects for new logistics accounts or opportunities.
- Grows and up-sells logistics services to existing accounts, focusing on growth and profitability.
- Successfully manages negotiation process.
- Builds strong and lasting relationships internally and externally.
- Understands customer drivers, needs and requirements.
- Is a team player who understands the trade-offs required at times in the reefer segment.
- Strong results focus.
- Strong reefer market and product knowledge are advantageous.
ADVERTISEMENT - CONTINUE READING BELOW
ADVERTISEMENT - CONTINUE BELOW TO APPLY