Investigator - Department of Defence

JOB TITLE: INVESTIGATOR

REF NO: INV/MO/55/36/22

DUTIES:

• Investigation and resolution of Complaints. 
• Writing of reports upon conclusion of the investigation. 
• Presentation of reports during Quality Assurance. 
• Adherence to Complaints Handling Manual. 
• Maximize customer care satisfaction.
• Compliance with Managerial and Administrative responsibilities. 
• Adherence to the Public Finance Management Act.

REQUIREMENTS:

• A relevant three (3) years Bachelor’s Degree or equivalent National Diploma NQF Level 6.
• Minimum of 5 years experience in case management or dispute handling environment.
• Legal experience, legal qualification and a code 8 Driver’s licence will be an added advantage.

• Special requirements (Skills needed): computer literacy (essential), alternative dispute resolution skills, research skills, case management skills, report writing, language proficiency, interviewing skills, analytical and interpretation skills, communication skills, problem-solving skills, planning skills, organizing skills, the ability to foster interpersonal relationships, conflict resolution, analytical thinking, written and oral communication skills, policy analysis, impartial, team player, adaptability.
• Well-developed knowledge and understanding of the administration and procedures relating to the specific working environment, including the Military Ombud Act, Constitution and other enabling legislation, and Public Finance Management Act. 
• The candidate must be able to work under pressure.

ENQUIRIES: Mr B.C. Radebe/Ms J. Dicker Tel No: (012) 676 3842/41

SALARY: R470 040 per annum (Level 10)

CENTRE: Office of the Military Ombud, Pretoria