Receptionist: Medicross Westering - Netcare

The receptionist is responsible for answering phones, patient scheduling and registration, patient files and the casualty patient waiting area.

Key work output and accountabilities ?

• Telephone Etiquette ?
• Attend to patients/customers/visitors both telephonically and in person in a professional manner ?
• Screening telephone calls or transferring them to other members of staff ?
• Handling of basic enquiries and taking messages for staff ?
• Patient Admissions ?
• Assist patients to accurately complete appropriate forms and documents for the required information ?
• Capture and record patient medical and personal information on the system in timeously, focusing on patient and visitors’ needs ?
• Handling of emergencies ?
• Refer patients to nursing station immediately ?
• Assist in transporting the patient to the nursing station if necessary ?
• Ensure that the patient is handed over to a nurse or practitioner ?
• Follow up on patient details once patient has been stabilised as per the Standard Operating Procedures ?

General tasks ?

• Responsible for the preparation of the reception area for each working day and have all front desk activities fully operational at the start of business hours ?

• Meeting and greeting visitors and directing them to the X-Ray/casualty area once their forms are complete

Skills profile

Education ?

• Grade 12 or equivalent NQF 4 certificate ?
• Higher Certificate in Business Management

Work experience ?

• Previous experience in hospital/clinic environment would be desirable ?
• Knowledge of Medical Schemes advantageous ?
• Computer literacy ?
• SAP experience ?
• ME + experience

Knowledge ?

• Thorough knowledge of general/primary care nursing theory and practice ?
• Extensive knowledge of modern nursing care principles and practices in the highly specialised field of the intensive care nursing