Western Cape Government Customer Care / Call Centre Jobs in Western Cape
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Are you passionate about customer service? Do you have a bubbly personality? Can you build relationships telephonically? Do you connect with people easily? If so, Western Cape Blood Service wants you. You will be joining a leading team of Customer Service Officers that thrive on assisting in the process of saving people’s lives.
Main Purpose:
To work in the donor call centre, recruiting blood and plasma donors; and maintaining a positive relationship with donors on the blood donor database.
Responsibilities include:
- Calling donors to remind and recruit them for blood and plasma donation.
- Ensuring adequate blood stocks through telephonic donor recruitment and Customer Relations Management (CRM) activities which include written communication on social media platforms such as Facebook, Instagram, Twitter, WhatsApp and Website chat.
- Displaying a superior level of customer interaction: candidates should possess above-average soft skills.
- Performing CRM duties (new donors, lapsed donors, donor queries), requiring good problem-solving and PC-based administrative skills
- Performing basic marketing duties (surveys, follow-ups and polls).
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Minimum Requirements:
- Matric Certificate
- Computer literacy
- Be self-motivated and disciplined
- Excellent communication skills
- Customer-service background with 2-3 years call center experience.