Journey Lead - Absa Bank

Job Summary

To plan, manage and monitor the implementation of area-specific activities and processes in order to deliver on approved operational plans in an effective and efficient manner.

Job Description

Lead the design and delivery of MVPs associated with specific end-to-end journeys, for the appropriate organizational and technology related outcomes associated with Salesforce. Mobilize and lead a squad for each journey, of all relevant business, specialist and technology stakeholders to ensure delivery of journey objectives in accordance with overall Salesforce program requirements

Key Accountabilities

Process

• Lead multiple sprints in the design and implementation of Salesforce journeys.
• Ensuring SCRUM artefacts are maintained and updated
• Builds a high-performing team, focuses on ever-improving team dynamics and performance
• Maintain relevant metrics that help keep track of performance.
• Tracking and communicating team progress and communicating to relevant stakeholders.

• Provides thought leadership to the teams and amongst peers in the broader team.
• Leading development delivery within time;
• Fostering a high-performance culture with optimal management of business resources.
• Ensuring that sprints are running smoothly and corrective actions taken wherever appropriate.
• Effectively communicate to Programme Lead about the progress as well as blockages in the on-going sprints.
• Ensuring all change governance and standards are adhered to
• Understand current development/delivery model and guide teams to adapt agile strategy.
• Delivers best practice approaches in leading managing projects and leading agile teams
• Finds innovative ways to solve problems.
• Leads teams of seasoned specialists and subject matter experts.

Client/Customer

• Provide advanced specialist advice and give input to the service delivery excellence practice optimisation.
• Develop and maintain relationships with relevant stakeholders that contributes to a culture of customer service excellence.
• Ensure that relevant business input and buy-in in inherent in every design and execution decision

Finance

• Provide advanced specialist advice to prevent and reduce financial wastage in the relevant business area.

Learning & Growth

• Drive and participate in forums that positively contributes to functional knowledge improvement.
• Provide advanced specialist advice and input with regards to change management initiatives within the area of specialisation.

Conduct

• Ensure that all activities and duties are carried out in full compliance with regulatory requirements, Enterprise Wide Risk Management Framework and internal Policies and Policy Standards.

Competencies

• Values Driven
• Digitally Empowered
• Customer Obsessed
• Exceptional Team Player
• Creative Problem Solving
• Drives Results
• Pan African Citizen

Minimum Requirements

• 5 -7 years’ scrum master experience in a similar environment
• Bachelor’s Degrees and Advanced Diplomas in Business, Commerce and Management Studies, Finance Economics, Accounting or related
• Relevant such as CSM (Certified Scrum Master), CSP (Certified Scrum Practitioner, SAFe agilest or equivalent are required.
• Exposure to Scrum and Kanban methodologies.
• Knowledge of Banking and Sales is essential
• Preference will be given to South African Citizens and Permanent residents of South Africa in possession of proof of permanent resident status

General

• The appointment will be made in line with the Divisional Employment Equity strategy
• There is no payment referral plan linked to this requisition

Education

• Bachelor`s Degrees and Advanced Diplomas: Information Systems (Required)