Administration Officer - Nedbank

Job Purpose

To provide quality and accurate business administrative support services to internal and external stakeholders enabling Nedbank to achieve its business goals.

Essential Qualifications - NQF Level

• Matric / Grade 12 / National Senior Certificate

Job Responsibilities

• Action customer requests by capturing and processing the Leads on the relevant system.
• Action Application leads from various sources across the channels
• Perform from the various lead sources in order to track the team’s statistics
• Contribute to revenue increase by driving the submitted sales to completion.
• Provide Support in facilitating deals across the Dealer and Private Sales Channels
• Capture applications into the relevant systems for approval.
• Liaise with Clients in regards to the progress of their application.
• Make contact with Dealers as and when needed to assist client and dealer bring a deal to a close
• Assist and support in various campaigns as and when they are launched.

Provide feedback to internal and external stakeholders by generating and making available relevant reports and MIS.

• Ensure to follow through relevant tasks by monitoring and verifying the process flow till completion.
• Keep abreast of legislation and other industry changes that impacts on role by reading the relevant newsletters, websites and attending sessions.
• Understand and embrace the Nedbank vision and demonstrate the values through interaction with team and stakeholders.
• Improve personal capability and stay abreast of developments in field of expertise by identifying training courses and career progression for self through input and feedback from managers
• Ensure personal growth and enable effectiveness in performance of roles and responsibilities by ensuring all learning activities are completed, experience practiced and certifications obtained and/or maintained within specified time frames.
• Ensure information is provided correctly to stakeholders by maintaining knowledge sharing knowledge with team.
• Identify and recommend opportunities to enhance processes, systems and policies and support the implementation of new processes, policies and systems

Preferred Qualification

• Diploma: Financial Management / Diploma in Business Administration

Minimum Experience Level

• 0-3 Years experience in Office Admin

Technical / Professional Knowledge

• MS Packages
• Email
• Powerpoint
• Excel
• Word

Behavioural Competencies

• Communication
• Collaborating
• Customer Focus
• Initiating Action
• Work Standards
• Managing Work